Global BPO Strategy & Performance Lead

Intuit; Atlanta (GA); On-site; USD 201,000 - 287,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit is seeking a senior leader to define and own a corporate-level BPO strategy and a single performance management system across sales segments and geographies. You will determine in-house versus partner work, partner selection, compensation models, and governance standards with a focus on AI-enabled delivery and cost-to-serve optimization.

The role requires leading cross-functional initiatives with Sales, Finance, RevOps, Procurement, Legal, and an outsourced delivery network, building

Qualifications

• 12+ years of progressive experience spanning top-tier management consulting and in-house strategy, global business services, or vendor management leadership.
• Experience owning a global BPO/GBS portfolio at scale, including sales or revenue-generating motions.
• Knowledge of global BPO provider landscape, partners, and delivery geographies.
• Proven experience designing outsourcing commercial models and governance systems.
• Strong financial and analytical rigor with data fluency in tools like Salesforce, SQL, Tableau.

Responsibilities

• Define the corporate BPO strategy and operating model.
• Build cross-functional plans for multi-year BPO strategy across segments and geographies.
• Own make-versus-buy framework and cost-to-serve economics.
• Set AI-enabled delivery strategy within the partner network.
• Represent BPO in planning, budgeting, and executive reviews.

Skills

Strategy leadership

Global BPO

Vendor management

Financial acumen

Data analysis

Executive presence

Tools

Salesforce

SQL

Tableau

Job description

Intuit is seeking a senior leader to define and own a corporate-level BPO strategy and a single performance management system across sales segments and geographies. You will determine in-house versus partner work, partner selection, compensation models, and governance standards with a focus on AI-enabled delivery and cost-to-serve optimization.

The role requires leading cross-functional initiatives with Sales, Finance, RevOps, Procurement, Legal, and an outsourced delivery network, building