Global BPO & AI Vendor Operations Lead

Waymo LLC; Tempe (AZ); In loco; USD 190.000 - 234.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary bonus

Equity incentive plan

Generous benefits

Descrizione del lavoro

Waymo LLC in the United States is seeking an experienced vendor management leader to oversee AI-driven and human agent programs across internal and vendor teams. The role requires aligning vendor strategy with the company roadmap and ensuring scalable, compliant operations.

You will manage procurement, onboarding/offboarding of vendors, and governance processes while coordinating with cross-functional partners. A track record in outsourcing, CRM, and process improvement is highly valued.

Competenze

• 10+ years with program/vendor management in operations, strategy, and planning.
• Bachelor's degree in business or related field or equivalent practical experience.
• 5+ years of Business process outsourcing experience
• Proven experience with managing and implementing AI workflows and AI Agents.
• Demonstrate excellent problem-solving, critical thinking, and analytical skills with experience in applying project management tools
• Strong verbal and written communication and interpersonal skills, with the ability to work with and influence cross-functional teams and external partners.
• Ability to deal with multiple conflicting priorities and stakeholder issues while driving towards pragmatic decisions/actions.

Mansioni

• Maintain comprehensive vendor strategy aligned with Waymo's overall roadmap and business objectives. Support and advise on vendor procurement, scope expansion, and the transition or off boarding of vendors from the Waymo account.
• Manage and oversee the work of AI and human agents delivered internally and by the vendor workforce.
• Provide vendors with the necessary access, tools, data, resources, and support from Waymo teams to be successful in delivery, independent operation, and strategic value add.
• Develop and implement programs that facilitate smooth interactions and collaboration with vendors and stakeholder teams. Ensure Vendor readiness for effectiveness in current markets and readiness for scale.
• Manage the process of transitioning or documenting contract workflows. Review and advise on workflows for efficiency and ensure best practices are integrated, well defined, and shared across Ops.
• Establish and maintain a robust governance framework to ensure compliance and risk management in supplier relationships, change management and quality control. Support contract amendments and keep contract requirements current to the state of the operation.
• Understand and manage exception handling for off nominal requirements or special events that arise throughout the operation.

Conoscenze

Vendor management

AI workflows

Project management

Communication skills

Analytical thinking

Stakeholder management

Formazione

Bachelor's degree in business or related field

Master's degree in Business Administration

Strumenti

Project management tools

Descrizione del lavoro

Waymo LLC in the United States is seeking an experienced vendor management leader to oversee AI-driven and human agent programs across internal and vendor teams. The role requires aligning vendor strategy with the company roadmap and ensuring scalable, compliant operations.

You will manage procurement, onboarding/offboarding of vendors, and governance processes while coordinating with cross-functional partners. A track record in outsourcing, CRM, and process improvement is highly valued.