Global RA & Service Delivery Lead

Waymo LLC; Tempe (AZ); Hybrid; USD 159,000 - 196,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentive plan

Company benefits program

Job summary

Waymo LLC in the United States is seeking a seasoned program and vendor management leader to scale the Waymo Driver operations. You will oversee vendor service delivery, enablement, governance, and quality control across global partnerships.

Reporting to the Head of Remote Assistance & Vehicle Dispatch, you will collaborate with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management to align operations with regional requirements and drive evidence-based decisions for footprint

Qualifications

• 7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments.
• Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field.
• Proven track record writing operational standards and compliance documentation for technical or operational workflows.
• Strong analytical and problem-solving skills with experience using project management frameworks and tracking operational metrics.

Responsibilities

• Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling.
• Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC.
• Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy, BPO RFP evaluations, and multi-tier operational footprints for Remote Assistance.
• Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements.
• Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders

Skills

Program management

Vendor management

Regulatory compliance

Cross-functional leadership

Education

Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or related field

MBA / Law / Public Policy (preferred)

Job description

Waymo LLC in the United States is seeking a seasoned program and vendor management leader to scale the Waymo Driver operations. You will oversee vendor service delivery, enablement, governance, and quality control across global partnerships.

Reporting to the Head of Remote Assistance & Vehicle Dispatch, you will collaborate with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management to align operations with regional requirements and drive evidence-based decisions for footprint