Senior RA Global Service Delivery Specialist

Waymo; Phoenix (AZ); Hybrid; USD 159,000 - 196,000; Full time

Benefits offered by this job

Discretionary annual bonus

Equity incentives

Generous benefits

Job summary

Waymo LLC in the United States seeks an experienced program management and operations leader to manage vendor service delivery, enablement, governance, and strategic decisions for our global operations footprint.

Reporting to the Head of Remote Assistance & Vehicle Dispatch, the role will collaborate across Legal, Regulatory, Safety, Product, Engineering, and Workforce Management to drive scalable, compliant outcomes with strong analytical and communication skills.

Qualifications

• Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or related field.
• 7+ years of experience in program management, operations, regulatory compliance, or vendor management.
• Proven ability to write operational standards and compliance documentation for technical workflows.
• Experience working under ambiguity and leading cross-functional alignment.
• Strong analytical and problem-solving skills with PM framework experience.
• Excellent written and verbal communication for formal documentation and leadership briefs.

Responsibilities

• Manage Vendor Service Delivery & Enablement: provide tools, workflows, data access, and support to ensure SLA compliance during scaling.
• Implement Global Governance & Quality Control: establish governance, change management, and QC across vendor relationships.
• Support Strategic Decision-Making & Footprint Expansion: evaluate vendor choices, location strategy, and multi-tier footprints for Remote Assistance.
• Partner Cross-Functionally: collaborate with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management.
• Serve as Regulatory & Process SME: draft legal/operational docs and respond to regulators and partners.

Skills

Program management

Operations

Regulatory compliance

Vendor management

Education

Bachelor's degree in related field

Job description

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.

This role follows a hybrid work schedule and reports to the Head of Remote Assistance & Vehicle Dispatch.

You will:

Manage Vendor Service Delivery & Enablement: Provide BPO vendor partners with the necessary tools, workflows, data access, and support to ensure operational effectiveness and SLA compliance during scaling

Implement Global Governance & Quality Control: Establish robust governance, change management, and quality control frameworks across vendor relationships supporting the GOC

Support Strategic Decision-Making & Footprint Expansion: Partner with cross-functional leads to construct evidence-based recommendations and evaluate trade-offs for vendor selection, international location strategy, BPO RFP evaluations, and multi-tier operational footprints for Remote Assistance

Partner Cross-Functionally: Collaborate closely with Legal, Regulatory, Safety, Product, Engineering, and Workforce Management (WFM) to align operations with regional requirements

Serve as Regulatory & Process SME: Act as the primary Subject Matter Expert on RA operations, drafting legal/operational documentation and answering inquiries from regulators, partners, and internal stakeholders

You have:

7+ years of experience in program management, operations, regulatory compliance, or vendor management within complex environments

Bachelor's degree in Business, Public Policy, Legal Studies, Operations, or a related field

Proven track record writing operational standards and compliance documentation for technical or operational workflows

Demonstrated experience working under ambiguity, structuring unorganized problems into clear goals, and leading cross-functional alignment

Strong analytical and problem-solving skills, with experience utilizing project management frameworks and tracking operational metrics

Exceptional written and verbal communication skills, with the ability to draft formal documentation and present operational strategies to internal leaders and external partners

We prefer:

5+ years of Business Process Outsourcing (BPO) or vendor management experience, particularly in scaling offshore or multi-tier vendor operations

Master’s degree in Business Administration (MBA), Law, or Public Policy

Experience in highly regulated or safety-critical industries, such as autonomous vehicles, transportation, telecommunications, or aviation

Background in Continuous Improvement (CI), change management, and operational process optimization

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range
$159,000—$196,000 USD