Global B2B Orders & Logistics Coordinator

Openkrill; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Meal tickets

Regular employee events

Discounts on company products

Job summary

Openkrill is seeking an experienced customer service professional to act as the primary liaison for our international B2B clients. You will manage orders, coordinate logistics, and work with internal teams to resolve issues while keeping customers informed.

The role requires strong communication, the ability to juggle multiple orders, and proficiency with Excel and ERP/CRM systems. English fluency is essential, with multilingual capabilities considered a plus for our diverse client base.

Qualifications

• Experience in B2B customer service, sales support or order management.
• Ability to manage several orders and requests at once while tracking details.
• Clear, professional communication, especially when handling claims or difficult conversations.
• Proficiency with Excel and order management/ERP systems.

Responsibilities

• Be the main contact for international B2B customers, moving orders and resolving issues.
• Handle claims related to product quality, delays, or wrong items with practical solutions.
• Monitor prices, delivery dates, and quantities; process changes to orders and confirmations.
• Track orders in production and provide customers with progress updates.

Skills

B2B customer service

Sales support

Order management

Excel

ERP systems

Communication

English proficiency

Multilingual (German/Hungarian/Italian

Tools

ERP systems

CRM software

Job description

Openkrill is seeking an experienced customer service professional to act as the primary liaison for our international B2B clients. You will manage orders, coordinate logistics, and work with internal teams to resolve issues while keeping customers informed.

The role requires strong communication, the ability to juggle multiple orders, and proficiency with Excel and ERP/CRM systems. English fluency is essential, with multilingual capabilities considered a plus for our diverse client base.