Global B2B Customer Service Specialist

Balchem Corporation; Montvale (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

Balchem Corporation in Montvale, New Jersey, is seeking a Customer Service Representative to manage complex domestic and international orders from entry through delivery, partnering with Product Management, Supply Chain, Sales, and Production to ensure accurate fulfillment and exceptional service.

The role requires ERP experience (SAP or MS Dynamics 365) and strong communication, attention to detail, and the ability to coordinate export logistics and documentation across time zones.

Qualifications

• Experience in manufacturing or B2B environments is required.
• Experience with domestic and international orders including export docs.
• Proven ability to manage complex order flows in a fast-paced setting.
• Excellent communication and organizational skills.

Responsibilities

• Manage end-to-end customer orders domestically and internationally.
• Act as primary contact for inquiries, status updates, and escalations.
• Collaborate with Product Management, Supply Chain, and Sales.
• Coordinate with Logistics for export documentation and shipments.
• Identify risks and communicate mitigation plans; drive improvements.
• Maintain compliance with company policies and quality standards.

Skills

ERP systems

Customer service

Cross-functional work

Spanish proficiency

Portuguese proficiency

Export/logistics coordination

Tools

SAP

MS Dynamics 365

Job description

Balchem Corporation in Montvale, New Jersey, is seeking a Customer Service Representative to manage complex domestic and international orders from entry through delivery, partnering with Product Management, Supply Chain, Sales, and Production to ensure accurate fulfillment and exceptional service.

The role requires ERP experience (SAP or MS Dynamics 365) and strong communication, attention to detail, and the ability to coordinate export logistics and documentation across time zones.