Customer Service Specialist ANH

Balchem; United States; Sur place; USD 45 000 - 70 000; Plein temps

Résumé du poste

Balchem, a global specialty ingredients company, is seeking a Customer Service Specialist to support Animal Nutrition and Health customers. You will manage orders end-to-end, respond to product information requests, and coordinate with Sales, Supply Chain, Logistics, and other teams to ensure timely, accurate service.

You will build strong internal and external relationships, resolve issues, and maintain deep knowledge of Balchem product lines to drive customer satisfaction across multiple time

Qualifications

• College degree preferred; High School diploma acceptable.
• Customer service experience in manufacturing ingredients or similar B2B environment required.
• Strong ERP experience SAP Microsoft Dynamics 365 or equivalent and proficiency in Microsoft Office Excel Outlook Teams.
• Excellent written and verbal communication skills with ability to interface effectively with customer and internal stakeholders at all levels.
• Ability to successfully handle multiple tasks multi step processes competing priorities and work in an organized and self supervised manner.
• High level of initiative and ability to solve problems.
• High attention to detail with excellent organizational and follow up skills.
• Ability to support customers across multiple time zones.

Responsabilités

• Verify, process and confirm customer purchase orders end to end, ensuring accuracy, timeliness and adherence to customer requirements.
• Serve as a primary point of contact for customers, proactively managing inquiries, order status, issues and escalations in a professional and solutions-oriented manner.
• Collaborate closely with Product Management to support product launches, product changes, customer-specific requirements and issue resolution.
• Partner cross-functionally with Supply Chain, Production and Planning to ensure order fulfillment aligns with inventory availability, production schedules and customer commitments.
• Handle complex customer issues including complaints, returns and credits with a high level of ownership and follow through.
• Develop and maintain in-depth knowledge of Balchem product lines to better support customers.
• Work closely with Supply Chain to understand inventory levels and product availability at Balchem sites and third-party sites.
• Engage in daily communication with Logistics and Shipping on rescheduling shipments.
• Provide additional support to both international and domestic Customer Service team members with order processing, process alignment and business communications.
• Maintain compliance with all company safety policies and procedures.
• Perform other related duties as required.

Connaissances

Customer service

Communication

Multi-tasking

Problem solving

Time management

Formation

College degree preferred

High School diploma acceptable

Outils

SAP

Microsoft Dynamics 365

Excel

Outlook

Teams

Description du poste

COMPANY OVERVIEW

Balchem is committed to making the world a healthier place by delivering trusted innovative and science based solutions for the health and nutritional needs of the world.

Balchem employs approximately 1400 employees worldwide who provide the service quality and technology that enables our customers to win with their customers.

We have built a reputation for delivering results to all of our stakeholders.

Founded in 1967 Balchem a Maryland corporation became a publicly traded company in 1970 and is listed on Nasdaq under the symbol BCPC.

Our corporate headquarters is located in Montvale New Jersey and we have a broad network of sales offices manufacturing sites and R&D centers primarily located in the US and Europe.

The Company consists of three business segments Human Nutrition and Health Animal Nutrition and Health and Specialty Products.

POSITION SUMMARY

The Customer Service Specialist serves as a primary point of contact for Animal Nutrition and Health customers supporting accurate order processing timely communication issue resolution and a positive customer experience through close coordination with Sales Product Management Supply Chain Logistics Shipping and other internal teams.

The Customer Service Specialist manages day to day relationships with internal and external customers by supporting existing accounts responding to product information requests coordinating with our internal teams on multiple addressing customer complaints and helping ensure timely professional service through customer experience.

ESSENTIAL FUNCTIONS

• Verify process and confirm customer purchase orders end to end ensuring accuracy timeliness and adherence to customer requirements along with our processes and procedures.
• Serve as a primary point of contact for customers proactively managing inquiries order status issues and escalations in a professional and solutions oriented manner.
• Collaborate closely with Product Management to support product launches product changes customer specific requirements and issue resolution.
• Partner cross functionally with Supply Chain Production and Planning to ensure order fulfillment aligns with inventory availability production schedules and customer commitments.
• Handle complex customer issues including complaints returns and credits with a high level of ownership and follow through.
• Develop and maintain in depth knowledge and understanding of our product lines to better support customers.
• Work closely with Supply Chain to understand inventory levels and product availability at our various Balchem and third party sites.
• Engage in daily communication with Logistics and Shipping on rescheduling shipments.
• Provide additional support to both international and domestic Customer Service team members with order processing process alignment and business communications.
• Maintain compliance with all company safety policies and procedures.
• Perform other related duties as required.

REQUIREMENTS

• College degree is preferred;
• High School diploma is acceptable
• Customer service experience in manufacturing ingredients or similar B2B environment required
• Strong ERP experience SAP Microsoft Dynamics 365 or equivalent and proficiency in Microsoft Office Excel Outlook Teams
• Excellent written and verbal communication skills with ability to interface effectively with customer and internal stakeholders at all levels
• Ability to successfully handle multiple tasks multi step processes competing priorities and work in an organized and self supervised manner
• High level of initiative and ability to solve problems
• High attention to detail with excellent organizational and follow up skills
• Ability to support customers across multiple time zones

The expected salary range for this position is IND123.

Balchem is committed to a workplace culture that values and promotes diversity inclusion equal employment opportunities and a work environment free of harassment and hostility.