Global Aviation Operations Controller

Atlas Air; Erlanger (KY); On-site; USD 54,500 - 73,500; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K contributions

Generous paid time off

Job summary

Atlas Air Worldwide is seeking a System Operations Controller to interpret and document customer flight schedules within a 72‑hour window, coordinating with operations, ground handling and stations to ensure on‑time performance and professional service.

You will maintain the AIMS database, build flight schedules, process requests, and arrange ground support for charters, AMC missions and diversions, acting as the primary contact for the 72‑hour window.

Qualifications

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks.
• Prior airline operations experience preferred.
• Comfortable with making key decisions.
• Computer proficiency.
• Perform well under pressure.
• Excellent interpersonal and communication skills.
• Flexibility with work schedule to include nights, weekends and holidays.
• Able to complete required OJT training.

Responsibilities

• Maintain AIMS operating system database with aircraft dispositions.
• Build and manage flight schedules in AIMS.
• Process customer's operational requests (schedule changes, courier listing requests).
• Research and set up ground support for commercial charters, AMC missions, and diversions.
• Act as main point of contact for the 72-hour window for customers and ops teams.
• Communicate information/changes to stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary.
• Monitor flight activity and code delays.
• Assist customers with operational issues and offline flying as needed.
• Assist customers with movement information of shipments.
• Liaise between System Control and GCC departments.
• Handle high volumes of telephone, SITA, and email traffic.
• Ensure customs, immigration and agriculture for charter flights entering the U.S. are arranged.
• Help coordinate recovery plans for aircraft disruptions.

Skills

Decision making

Communication skills

Multitasking

Flexibility with schedule

Computer proficiency

OJT training

Under pressure

Interpersonal skills

Education

BS or BA degree in aviation or equivalent experience

Job description

Atlas Air Worldwide is seeking a System Operations Controller to interpret and document customer flight schedules within a 72‑hour window, coordinating with operations, ground handling and stations to ensure on‑time performance and professional service.

You will maintain the AIMS database, build flight schedules, process requests, and arrange ground support for charters, AMC missions and diversions, acting as the primary contact for the 72‑hour window.