Operations Controller

Atlas Air; Erlanger (KY); On-site; USD 54,500 - 73,500; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K contributions

Generous paid time off

Job summary

Atlas Air Worldwide is seeking a System Operations Controller to interpret and document customer flight schedules within a 72‑hour window, coordinating with operations, ground handling and stations to ensure on‑time performance and professional service.

You will maintain the AIMS database, build flight schedules, process requests, and arrange ground support for charters, AMC missions and diversions, acting as the primary contact for the 72‑hour window.

Qualifications

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks.
• Prior airline operations experience preferred.
• Comfortable with making key decisions.
• Computer proficiency.
• Perform well under pressure.
• Excellent interpersonal and communication skills.
• Flexibility with work schedule to include nights, weekends and holidays.
• Able to complete required OJT training.

Responsibilities

• Maintain AIMS operating system database with aircraft dispositions.
• Build and manage flight schedules in AIMS.
• Process customer's operational requests (schedule changes, courier listing requests).
• Research and set up ground support for commercial charters, AMC missions, and diversions.
• Act as main point of contact for the 72-hour window for customers and ops teams.
• Communicate information/changes to stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary.
• Monitor flight activity and code delays.
• Assist customers with operational issues and offline flying as needed.
• Assist customers with movement information of shipments.
• Liaise between System Control and GCC departments.
• Handle high volumes of telephone, SITA, and email traffic.
• Ensure customs, immigration and agriculture for charter flights entering the U.S. are arranged.
• Help coordinate recovery plans for aircraft disruptions.

Skills

Decision making

Communication skills

Multitasking

Flexibility with schedule

Computer proficiency

OJT training

Under pressure

Interpersonal skills

Education

BS or BA degree in aviation or equivalent experience

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we're built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all‑Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we're driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary

The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72‑hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72‑hour window. It is also accountable for timely communication, accurate ground handling setup, overall, on‑time performance and providing professional customer service.

Major Job Accountabilities

• Maintain AIMS operating system database with aircraft dispositions
• Build and manage flight schedules in AIMS
• Process customer's operational requests (i.e. schedule changes, courier listing requests, etc.)
• Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
• Act as the main point of contact (POC) for the 72‑hour window of operation for customers, ops teams and ground ops staff.
• Communicate information/changes to all affected stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary
• Monitor all flight activity including researching and coding delays
• Assist customers with operational issues and offline flying when requested.
• Assist customers with information on the movement of their shipments.
• Act as a liaison between System Control and all other GCC department staff.
• Handle a high volume of communications, including telephone, SITA, and email traffic.
• Ensure that Customs, Immigration and Agriculture are arranged for Commercial Charters entering the U.S.
• Help Coordinate recovery plans for aircraft disruptions

Qualifications

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks
• Prior airline operations experience preferred
• Comfortable with making key decisions
• Computer proficiency
• Perform well under pressure
• Excellent interpersonal and communication skills
• Flexibility with work schedule to include working nights, weekends and holidays
• Able to successfully complete required OJT training

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document.

To view our Pay Transparency Statement, please view our statement.

Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Pay Range: $54,500 — $73,500 USD

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.