Director Ground Support Services

Uloop Inc.; Miami (FL); On-site; USD 97,000 - 138,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

401(k) contributions

Job summary

Atlas Air Worldwide is seeking an experienced Ground Operations Manager to oversee their Station and Facility Audit Program in Miami, Florida.

The role requires strong leadership skills, 8-10 years of relevant aviation experience, and a proactive approach to safety and service excellence.

You will manage budgets, handle vendor negotiations, and ensure compliance with various operational standards while fostering a collaborative team environment.

Qualifications

• 8-10 years of experience in aviation-related roles.
• Ability to lead and interact with all levels of the organization.
• Strong team, interpersonal, and communication skills.

Responsibilities

• Support ground ops processes and training.
• Manage budgets and ensure compliance.
• Lead contract negotiations with vendors.

Skills

Aviation experience

Leadership skills

Interpersonal communication

Problem-solving

Education

Degree in Aviation or equivalent experience

Job description

Position Overview

Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we are a global engine powering cargo, passenger, and leasing operations across more than 70 countries. Built on safety, service excellence, integrity, innovation, teamwork, and responsibility, we are a leader in outsourced aviation logistics with a modern all‑Boeing fleet and nearly 5,000 teammates across operations, technical, and corporate functions.

This position is responsible for the Ground Ops Station and Facility Audit Program.

Responsibilities

• Support the following Job Aids:
  • Key processes
  • New station start‑up process
  • Key manuals, checklists, SOPs
  • Ground Ops Loadmasters and PSR
  • Manage department (or function) to meet or beat budget
  • Maintain a safe operation (or workplace) through communication, audit, review, and training
  • Ensure adherence to all key corporate policies
  • Continuously identify, evaluate, and implement key process improvement initiatives to improve overall service levels
  • Resolve customer service issues in a timely manner
  • Participate in daily worldwide ground operations conference calls
  • Attend industry conferences and seminars to stay abreast of trends/issues
  • Participate on government and industry panels
  • Meet with customers on a regular basis in concert with Sales and Marketing
  • Maintain Sarbanes‑Oxley compliance
  • Provide timely input to the Marketing department
  • Oversee third‑party vendors and manage contracts
  • Achieve contract rate reductions and/or preferred pricing through negotiation, same vendor, and volume discounts
  • Manage the CSDIP Project and resulting consolidations
  • Identify outsourcing and insourcing opportunities
  • Oversee invoice coding down to the station level for all activities
  • Maintain professional and effective liaison programs with regulatory authorities, trade associations, vendors, airports, and other professional organizations, including ATA, key airports, and other vendors and organizations
  • Comply with relevant environmental regulatory requirements
  • Minimize ground damage to aircraft caused by ground operations
  • Continually evaluate, manage, and procure worldwide facilities for cost‑effectiveness, location desirability, facility functionality, flexibility, and scalability
  • Review and approve annual budgets for all ground operations departments
  • Participate in monthly departmental budget reviews

Qualifications

Degree required, and/or equivalent experience in aviation‑related role(s).

• Eight to ten years of experience
• Ability to lead and interact with all levels of the organization
• Comfortable rolling up sleeves in a lean environment where limited structure and policy currently exist
• Strong team, interpersonal, and communication skills
• Ability to be supportive and mentally tough

Benefits

• Competitive compensation ranging from $97,000 to $138,000 USD, based on experience, skills, education, location, and other factors
• Medical, dental, and vision insurance
• Employee assistance program
• Generous paid time off
• 401(k) contributions

EEO Statement

Atlas Air Worldwide is an Equal Opportunity Employer. We provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity, or any other characteristic protected by applicable federal, state, and local laws.

For information about your EEO rights as an applicant under the law, please download the available “EEO Is The Law” document.

To view our Pay Transparency Statement, see the Pay Transparency Statement document.