Station Representative

Atlas Air; Erlanger (KY); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Atlas Air Worldwide is seeking a Ground Operations professional to oversee vendors and customers, ensuring Atlas, FAA, and civil aviation procedures are followed in day-to-day duties. You will supervise flight handling coordination across departments, crews, and ground handlers to ensure safe, on-time operations.

The role requires a high school diploma, 4+ years in aviation, and training in load planning, weight & balance, and aircraft handling.

Qualifications

• High School diploma or equivalent.
• Minimum of 4 years' working experience.
• Background in the airline industry or aviation preferred.
• Experience in cargo/passenger service operations preferred.
• Must pass initial and annual recurrent training in Loadplanning, Weight & Balance, and aircraft handling.
• Maintains current passport and visas.
• No travel restrictions to domestic and international stations.

Responsibilities

• Provide oversight and direction to vendors contracted by Atlas Air and customers of Atlas.
• Oversee flight handling coordination for all Atlas departments, crews and ground handlers.
• Communicate with Station Manager and HQ Global Control Center on issues or irregularities.
• Coordinate load planning with customers and ensure proper and timely load planning.
• Ensure preload checks, cargo integrity, and NOTOC accuracy; manage loading and unloading activities.
• Conduct FOD and Safety audits and ensure safety procedures are followed.
• Update and distribute Atlas reports and ensure regulatory compliance.

Skills

Teamwork

Vendor training

Customer service

Weight & Balance

Computer literacy

Safety awareness

Multilingual

Education

High School diploma

Tools

Sable

Veoci

AIMs

CHAMP Cargospot

Job description

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we're not just an airline, we're a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we're built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we're driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary

Provide oversight and direction to vendors contracted by Atlas Air, and customers of Atlas, ensuring that proper Atlas, FAA, and civil aviation handling procedures are used in the performance of duties. Assist/oversee flight handling coordination for all Atlas departments, Crews and ground handlers.

Values and Behavioral Standards

To ensure the effective communication and application of company values and behavioral standards, as stated in our company's "Code of Conduct" policy, and to respond appropriately in the event of any known departure.

Major Job Accountabilities

• Comply with all Company Procedures, as outlined in manuals, bulletins, and memos.
• Perform job duties in a timely and efficient manner.
• Follow Company, local and government safety and security policies and procedures.
• Communicate with Station Manager and HDQ Global Control Center on any issues or irregularities that affect the operation.
• Work to ensure all customers, vendors, and government authorities are aware of the Atlas arrival and departure times at your station.
• Ensure that all required equipment and personnel are in their proper position prior to aircraft arrival and departure at the assigned parking location.
• Coordinate with customers to ensure proper and timely load planning.
• Ensure that all required preload checks are accomplished to ensure cargo, ULD integrity and compliance.
• Coordinate all passenger and cargo‑related functions associated with handling the flight, which includes inspection of ULD's, passenger ops support, checking the weights randomly or onsite inspection of pallets being weighed prior to being loaded onto Atlas Air aircraft.
• Conduct a thorough HAZMAT check of all outbound cargo.
• Check the accuracy of NOTOC, create NOTOC if necessary.
• Ensure that the departing crew receives NOTOC in a timely manner so that crewmembers may conduct their inspection.
• Loadplan and compute aircraft Weight and Balance using company systems.
• Receive and reproduce flight plans, weather, NOTAM/INTAMS and any other documents sent to the flight crews from Dispatch to operate their flight.
• Send and receive aircraft movement and load messages to and from up line and down line stations via SITA, e‑Mail, fax or any other means required to notify all concerned.
• Alert crews for flights and arrange ground transportation for crew between aircraft, operations, and hotels as required.
• Ensure catering is delivered on board accurately and on time; promptly notify the catering department of any discrepancies and assist with rectification as directed.
• Supervise aircraft and loading crews.
• Ensure that the station‑marshalling plan is followed by vendors and ground handlers, as required.
• Replace and/or revise aircraft manuals and Jeppesens, if instructed.
• Conduct FOD and Safety audits as required.
• Ensure the use of company digital tools to accurately record all turnaround information. Update Flight Close Out Tool or alternate systems daily and distribute all required Atlas reports in a timely manner.
• Ensure that all required Atlas reports are completed and distributed.
• Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, US CBP, FAA, and other civil aviation authorities.
• Support the Station Manager with administrative responsibilities and/or supporting other stations, as required.
• Perform additional duties as required.

Qualifications

• High School diploma or equivalent.
• Minimum of 4 years' working experience.
• Background in the airline industry or aviation preferred.
• Previous experience in areas of duty and cargo/passenger service operations preferred.
• Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
• Maintains current passport and visas.
• Must have NO travel restrictions to any domestic and international stations.
• Must have a valid Driver's License and must be able to drive Company and rental vehicles when required.
• Multilingual capability preferred; fluency in English required, with local language highly desirable.

Special Demands

• Shift work and weekend coverage may be required.

Skills

• Demonstrated ability to work in a team-based environment.
• Demonstrated ability to train vendors and handlers to ensure proper handling of Atlas Air aircraft
• Willingness to work varied hours and holidays.
• Ability to meet the demands of varied responsibilities and deadlines.
• Outstanding customer service skills.
• Computer literacy, the ability to not only run basic e‑mail and word processing programs but is able to learn and operate proficiently company and industry programs. Some examples are as follows:
• Sable
• Veoci
• AIMs
• CHAMP Cargospot

Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship or employer immigration support either now or in the future.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking EEO Is The Law.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.

Pay Range: $54,500 - $73,500 USD

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.