Global AR Lead: Drive Cash Flow & Growth

United States Digital Space LLC; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

United States Digital Space LLC is seeking a Global Accounts Receivable Manager to lead collections globally for our software businesses. You will tighten end-to-end AR operations, reduce delinquency, and partner with Billing, Sales, Customer Success, and Finance to resolve disputes and improve cash flow.

Reporting to the VP of Accounting, you will manage a multi-entity AR team, develop policies, and implement data-driven processes. Strong Excel skills and ERP/CRM experience are required.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent practical experience.
• 7+ years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions.
• 3+ years of experience leading collections teams, AR operations, or multi-account portfolios in a B2B environment.
• Experience in a software, SaaS, or technology-driven company.
• Strong understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution.
• Experience partnering cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders.
• Experience preparing AR reporting, KPI metrics, cash collection insights, and executive-ready presentations.
• Strong written and verbal communication and negotiation skills.
• Strong analytical and organizational skills with the ability to multitask in a fast-paced environment.
• Experience with ERP, billing, and CRM platforms such as NetSuite, Intacct, Microsoft Dynamics/Great Plains, Salesforce, Chargebee, Zuora, or similar systems.

Responsibilities

• Lead day-to-day collections operations across a portfolio of domestic and international customer accounts, while partnering across teams that support billing, cash application, credits, and receivables reconciliations.
• Develop and execute collection strategies that improve cash flow, reduce past-due balances, and support company DSO and bad debt objectives.
• Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk and materiality.
• Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection; resolve escalations and improve upstream processes that affect collectability.
• Serve as an escalation point for complex or high-value customer accounts and drive timely resolution while maintaining strong business relationships.
• Support strong billing-to-cash execution by ensuring invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and in alignment with contracts, ERP records, and billing platforms.
• Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support a scalable and consistent process across business units.
• Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership.
• Lead and develop the accounts receivable team through hiring, training, motivating, evaluating, and supervising, including structured coaching and development plans.
• Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows; adopt AI-enabled tools to strengthen decision-making and productivity.
• Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership.
• Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting.
• Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems.

Skills

AR operations

Collections strategy

Cross-functional collaboration

Excel proficiency

ERP/CRM systems

Leadership

Analytical skills

Education

Bachelor's degree in Accounting/Finance/Business

Tools

NetSuite

Intacct

MS Dynamics/Great Plains

Salesforce

Chargebee

Zuora

Job description

United States Digital Space LLC is seeking a Global Accounts Receivable Manager to lead collections globally for our software businesses. You will tighten end-to-end AR operations, reduce delinquency, and partner with Billing, Sales, Customer Success, and Finance to resolve disputes and improve cash flow.

Reporting to the VP of Accounting, you will manage a multi-entity AR team, develop policies, and implement data-driven processes. Strong Excel skills and ERP/CRM experience are required.