Global AR Leader: SaaS Cash & Collections

IDERA Software; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Idera, Inc. is seeking a Global Accounts Receivable Manager to lead collections across a global software portfolio from its Austin, TX office.

This hands-on leader will drive cash flow, reduce delinquency, and strengthen end-to-end AR operations, partnering across Billing, Sales, Success, Revenue Ops, Legal, and Treasury. The role requires strong Excel skills, B2B software experience, and the ability to manage multi-entity processes.

Qualifications

• 7+ years in accounts receivable, billing, or order-to-cash.
• Experience leading collections teams in a business-to-business software environment.
• Strong Excel, data analysis, and KPI reporting.
• Experience with ERP and CRM platforms.

Responsibilities

• Lead day-to-day AR operations across a portfolio of domestic and international customer accounts, while partnering across teams that support billing, cash application, credits, and receivables reconciliations.
• Develop and execute collection strategies that improve cash flow, reduce past-due balances, and support company DSO and bad debt objectives.
• Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk, customer profile, and materiality.
• Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection to resolve escalations and improve upstream processes that affect collectability.
• Serve as an escalation point for complex or high-value customer accounts and drive timely resolution while maintaining strong business relationships.
• Support strong billing-to-cash execution by helping ensure invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and in alignment with contracts, ERP records, and billing platforms.
• Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support a scalable and consistent process across business units.
• Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership.
• Lead and develop the accounts receivable team through hiring, training, motivating, evaluating, and supervising, including structured coaching, individual development plans, and performance documentation that build bench strength for future growth.
• Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows. Actively evaluate and adopt AI-enabled tools to strengthen decision-making, surface risk earlier, and increase team productivity.
• Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership.
• Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting.
• Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems.

Skills

AR management

Financial analysis

Cross-functional collaboration

Excel

Negotiation

Education

Bachelor's degree in Accounting/Finance

Tools

NetSuite

Intacct

Microsoft Dynamics/Great Plains

Salesforce

Job description

Idera, Inc. is seeking a Global Accounts Receivable Manager to lead collections across a global software portfolio from its Austin, TX office.

This hands-on leader will drive cash flow, reduce delinquency, and strengthen end-to-end AR operations, partnering across Billing, Sales, Success, Revenue Ops, Legal, and Treasury. The role requires strong Excel skills, B2B software experience, and the ability to manage multi-entity processes.