Global AR Leader: Drive Cash Flow & Collections

Embarcadero Technologies

Austin (TX)

On-site

USD 110,000 - 160,000

Full time

14 days+

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Job summary

Idera, Inc. is seeking a Global Accounts Receivable Manager to lead collections strategy across a global software portfolio.

This hands-on leadership role partners with Billing, Sales, Customer Success, Revenue Operations, Legal, and Treasury to resolve disputes, improve processes, and strengthen controls throughout the order-to-cash cycle. The ideal candidate has 7+ years in AR, 3+ years leading teams in a SaaS environment, and proven ability to automate workflows using ERP and CRM tools such

Qualifications

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
7+ years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions.
3+ years of experience leading collections teams, AR operations, or multi-account portfolios in a business-to-business environment.
Experience in a software, SaaS, or technology-driven company.
Strong understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution.
Strong understanding of collections strategy, AR aging, customer account risk, and general accounting fundamentals.
Experience partnering cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders.

Responsibilities

Lead day-to-day collections operations across a portfolio of domestic and international customer accounts, while partnering across teams that support billing, cash application, credits, and receivables reconciliations.
Develop and execute collection strategies that improve cash flow, reduce past-due balances, and support company DSO and bad debt objectives.
Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk, customer profile, and materiality.
Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection to resolve escalations and improve upstream processes that affect collectability.
Serve as an escalation point for complex or high-value customer accounts and drive timely resolution while maintaining strong business relationships.
Support strong billing-to-cash execution by helping ensure invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and in alignment with contracts, ERP records, and billing platforms.
Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support a scalable and consistent process across business units.
Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership.
Lead and develop the accounts receivable team through hiring, training, motivating, evaluating, and supervising, including structured coaching, individual development plans, and performance documentation that build bench strength for future growth.
Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows. Actively evaluate and adopt AI-enabled tools to strengthen decision-making, surface risk earlier, and increase team productivity.
Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership.
Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting.
Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems.