Global Applications Operations Lead - Remote/Hybrid

Clyde & Co; Kansas City (MO); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Life assurance from day one

Season ticket loans

Lifestyle discounts

Wellbeing Day

Employee Assistance Programme

Job summary

Clyde & Co is seeking an experienced Applications Operations Manager to lead a global IT operations team. You will handle incidents, changes, releases, and continuous improvement while aligning with business priorities across offices.

The role blends people leadership with hands-on operational excellence, focusing on service delivery, KPI tracking, and automation initiatives within a hybrid work model.

Qualifications

• Proven experience directly managing an Applications Operations team, ideally in a professional services environment.
• Strong people leadership skills with coaching, motivating and developing team members.
• Experience with global teams and stakeholder management.
• Practical experience in incident, problem and change management.
• Experience with KPIs, reporting tools and metrics.
• Analytical and problem-solving abilities with trend analysis.
• Customer service orientation and balancing expectations with resources.
• Excellent written and verbal communication in business terms.
• Ability to prioritise in a high-pressure operational environment.
• Collaborative, detail-focused and future-oriented mindset.
• A degree in Computer Science or related discipline is preferred.

Responsibilities

• Lead, develop and retain a high-performing Applications Operations team through coaching and performance management.
• Manage capacity, skills and resources to balance operations, costs and service quality.
• Oversee changes, releases, service requests and maintenance across environments.
• Lead incident management with root cause analysis and remediation actions.
• Act as escalation point for major incidents and outages, coordinating teams.
• Develop incident, ticket handling and escalation processes with KPIs and trend analysis.
• Monitor health of application environments and respond to alerts.
• Oversee audits to support configuration management and consistency.
• Support integration of new services and contribute to automation and centralisation initiatives.
• Ensure activities are documented per standards and procedures.
• Identify improvements from operational trends and propose changes.
• Oversee training and development for new and existing colleagues.
• Participate in CAB meetings and stay updated on industry developments.
• Establish team on-call schedule and ensure coverage.
• Build relationships across IT and the business, communicating effectively.

Skills

People leadership

Stakeholder management

Incident management

Change management

Root cause analysis

Operations KPIs

Customer service

Communication skills

High-pressure prioritisation

Collaboration across teams

Automation initiatives

Education

Bachelor's degree in Computer Science

Job description

Clyde & Co is seeking an experienced Applications Operations Manager to lead a global IT operations team. You will handle incidents, changes, releases, and continuous improvement while aligning with business priorities across offices.

The role blends people leadership with hands-on operational excellence, focusing on service delivery, KPI tracking, and automation initiatives within a hybrid work model.