Global Applications Engineering Leader

Global Foundries; Austin (TX); Vor Ort; USD 143.000 - 239.000; Vollzeit

Zusammenfassung

GlobalFoundries is seeking a seasoned leader to head a global Application Engineering team focused on customer onboarding, solution enablement, and production ramp. You will drive strategic customer engagements, lead technical reviews, and act as the Voice of the Customer to influence product strategy and execution.

The role emphasizes cross-functional collaboration with sales, product, and engineering, plus a strong emphasis on KPIs, dashboards, and executive reporting.

Qualifikationen

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field.
• 10+ years of experience in semiconductor, embedded systems, AI, software, or related engineering disciplines.
• 5+ years of leadership experience managing technical or customer-facing engineering teams.
• Proven experience leading strategic customer engagements and driving successful technical outcomes.
• Strong technical background in semiconductor IP, SoCs, embedded processing, AI acceleration, software platforms, or related technologies.
• Experience establishing KPIs, developing operational dashboards, and presenting executive-level business reviews.
• Experience with resource planning, capacity management, forecasting, and organizational performance management.
• Strong analytical and problem-solving skills with the ability to translate technical and operational data into actionable business insights.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to travel as required.

Aufgaben

• Lead a global team of Application Engineers supporting customer onboarding, solution enablement, software integration, design implementation, technical issue resolution, deployment, and production ramp.
• Serve as the primary escalation point for complex technical issues and strategic customer engagements.
• Build trusted relationships with customer engineering, architecture, product, and executive stakeholders.
• Drive successful customer adoption of MIPS technologies and ensure achievement of customer objectives and milestones.
• Lead technical reviews, workshops, enablement activities, and executive customer engagements.
• Act as the Voice of the Customer by communicating requirements, technical challenges, and market feedback to Product Management and Engineering teams.
• Partner with Sales, Business Development, Product Management, and Customer Program Management to support strategic account growth and customer success objectives.
• Ensure successful post-design-win execution by providing technical leadership, customer enablement, and engineering engagement necessary to accelerate customer adoption and production deployment.
• Monitor customer health, adoption progress, technical readiness, and engagement effectiveness to identify risks and drive successful business outcomes.
• Lead mitigation of customer issues, adoption barriers, and technical risks.
• Contribute customer insights, market intelligence, and adoption trends to support business planning and product strategy.
• Define, track, and continuously improve KPI for the Application Engineering organization.
• Own executive dashboards and scorecards covering customer health, support effectiveness, adoption progress, resource utilization, escalation trends, and organizational performance.
• Present regular business reviews to executive leadership, providing visibility into customer status, operational performance, business risks, staffing needs, and strategic opportunities.
• Lead resource planning, workforce forecasting, and capacity management to ensure effective support coverage across customers and strategic initiatives.
• Establish operating rhythms, objectives, and performance metrics that align Application Engineering execution with business priorities.
• Drive data-driven decision making through analysis of operational metrics, customer engagement trends, and organizational performance indicators.
• Identify and implement process improvements that enhance efficiency, scalability, and customer satisfaction.

Kenntnisse

Leadership

Executive communication

Stakeholder management

Strategic thinking

Data-driven decisions

Problem solving

Travel readiness

Ausbildung

Bachelors in Electrical/Computer Engineering or Computer Science

Jobbeschreibung

GlobalFoundries is seeking a seasoned leader to head a global Application Engineering team focused on customer onboarding, solution enablement, and production ramp. You will drive strategic customer engagements, lead technical reviews, and act as the Voice of the Customer to influence product strategy and execution.

The role emphasizes cross-functional collaboration with sales, product, and engineering, plus a strong emphasis on KPIs, dashboards, and executive reporting.