Global Air Freight Export Coordinator

DHL Air (UK) Ltd; Phoenix (AZ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Phoenix seeks an Air Freight Export Specialist to manage end-to-end air export shipments. You will coordinate with customers, brokers, airlines, and overseas stations, ensuring timely bookings, documentation, and proactive updates.

Role requires strong customer service, attention to detail, and familiarity with CargoWise and Microsoft Office. This on-site position offers competitive pay and benefits.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• CargoWise systems knowledge is a plus.

Responsibilities

• Coordinate air export and import shipments end-to-end.
• Ensure timely airline bookings and shipment execution.
• Primary contact between customers, carriers, brokers, and overseas stations.
• Prepare and review shipping documentation (AWB, AES/EEI, AMS, manifests).
• Track and monitor shipments with proactive customer updates.
• Ensure compliance with export/import regulations.
• Complete accurate billing and maintain customer records in CargoWise.
• Meet operational KPIs for service, accuracy, and productivity.

Skills

Exceptional customer service

Detail oriented

Microsoft Office

Air freight experience

CargoWise knowledge

Tools

CargoWise

Microsoft Office

Job description

DHL Global Forwarding in Phoenix seeks an Air Freight Export Specialist to manage end-to-end air export shipments. You will coordinate with customers, brokers, airlines, and overseas stations, ensuring timely bookings, documentation, and proactive updates.

Role requires strong customer service, attention to detail, and familiarity with CargoWise and Microsoft Office. This on-site position offers competitive pay and benefits.