Global Air Export Logistics Coordinator

Total Quality Logistics

Houston (TX)

On-site

USD 65,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Competitive base salary

Bonus opportunities

Career advancement

Benefits package

Health/dental/vision

401(k) matching

Employee discounts

Tuition reimbursement

Great Place to Work award

Job summary

Total Quality Logistics seeks an International Logistics Coordinator - Air Export to drive the air freight forwarding business. You will manage shipments from booking to delivery, coordinate with overseas partners, prepare documents, and ensure compliance while delivering exceptional customer experiences.

Join TQL Global to collaborate across teams, monitor shipments, address issues, and contribute to process improvements.

Qualifications

Bachelor’s degree in logistics, supply chain management or a related field preferred.
2+ years air freight forwarding experience.
Strong knowledge of air freight documentation, customs regulations, INCO terms and international trade practices.
Proficiency in using freight forwarding software and Microsoft Office applications.
CargoWise software experience preferred.
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational and multitasking abilities.
Problem-solving skills and ability to work under pressure in a fast-paced environment.
Customer-focused mindset with a commitment to delivering high-quality service.

Responsibilities

Coordinate and manage all aspects of Air Export/Import shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experience.
Communicate with overseas agents, carriers and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and delivery.
Prepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirements.
Track and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issues.
Work closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as needed.
Collaborate with internal departments to address client inquiries, provide support and resolve shipment-related issues.
Maintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and software.
Adhere to internal and external KPIs and deliver exceptional compliance audit scores.
Stay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savings.
Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally.