Global Air Freight Coordinator

Total Quality Logistics

Houston (TX)

On-site

USD 55,000 - 85,000

Full time

38 hours ago

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Benefits offered by this job

Bonus opportunities

Career advancement

Health, dental and vision coverage

401(k) with company match

Employee discounts

Tuition reimbursement

Great Place to Work award

Job summary

Total Quality Logistics is seeking an International Air Export Coordinator (Freight Forwarding) to drive growth of TQL Global’s air freight forwarding business. You will coordinate all aspects of Air Export shipments from booking through delivery and deliver exceptional customer experiences.

Based in Houston, you will communicate with overseas agents, carriers and service providers to arrange shipments, prepare documents, track progress and ensure regulatory compliance while seeking cost-saving

Qualifications

Bachelor's degree in logistics, supply chain management or related field.
2+ years air freight forwarding experience.
Strong knowledge of air freight documentation, customs regulations, INCO terms and international trade practices.
Proficiency in using freight forwarding software and Microsoft Office applications.
CargoWise software experience preferred.
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational and multitasking abilities.
Problem-solving skills and ability to work under pressure.
Customer-focused mindset with commitment to delivering high-quality service.

Responsibilities

Coordinate all aspects of Air Export/Import shipments from booking to delivery, ensuring timely, high-quality customer experience.
Communicate with overseas agents, carriers and service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and delivery.
Prepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirements.
Track and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issues.
Work closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as needed.
Collaborate with internal departments to address client inquiries, provide support and resolve shipment-related issues.
Maintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and software.
Adhere to internal and external KPIs and deliver exceptional compliance audit scores.
Stay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savings.
Provide excellent customer service to clients, addressing their needs and providing solutions promptly and professionally.