Global AI Hardware Aftermarket Supply Chain Director

IREN; San Francisco (CA); On-site; USD 250,000 - 310,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401(k) with company match

Paid time off

Job summary

IREN seeks a Director of AI Hardware Supply Chain Operations to lead global logistics, spare parts, RMA, repair, and reverse logistics for our AI infrastructure across a growing data center footprint.

The role requires strategic execution, experience with OEMs and service providers, and the ability to drive performance in a fast-paced, global environment with a focus on uptime and cost optimization.

Qualifications

• Bachelor’s degree in Supply Chain Management, Operations, Engineering, Business, or a related field; advanced degree preferred.
• 10+ years of progressive experience in supply chain, logistics, materials management, spare parts, RMA, reverse logistics, or after-market operations.
• Proven experience managing global logistics and after-market operations for complex technology hardware, ideally GPUs, servers, networking equipment, optics, storage, or data center infrastructure.
• Deep understanding of spare parts strategy, inventory positioning, OEM warranty programs, RMA processes, repair operations, and reverse logistics.
• Proven ability to build scalable operating models, processes, systems, and governance mechanisms in high-growth environments.
• Demonstrated experience managing OEM, repair, logistics, and third-party service providers against contractual and operational performance requirements.
• Strong understanding of inventory optimization, service-level management, failure rates, lead times, repair cycles, and total lifecycle cost.

Responsibilities

• Own the global strategy for AI hardware logistics, spare parts, RMA, repair, replacement, and reverse logistics operations.
• Build a scalable after-market operating model capable of supporting IREN’s rapidly expanding global AI infrastructure footprint.
• Establish service-level objectives, operating standards, processes, KPIs, and governance mechanisms across logistics and hardware recovery operations.
• Develop strategies that balance hardware availability, response time, inventory investment, logistics cost, and total lifecycle cost.
• Partner with the Sr. Director, AI Hardware Supply Chain Operations to establish the broader AI hardware supply chain strategy and operating model.

Job description

IREN seeks a Director of AI Hardware Supply Chain Operations to lead global logistics, spare parts, RMA, repair, and reverse logistics for our AI infrastructure across a growing data center footprint.

The role requires strategic execution, experience with OEMs and service providers, and the ability to drive performance in a fast-paced, global environment with a focus on uptime and cost optimization.