Global AI-Driven Tech Care Delivery Director

Intuit Inc.; Mountain View (CA); On-site; USD 245,000 - 332,000; Full time

Job summary

Intuit Inc. seeks a bold, high-impact technology leader to reinvent employee technology care at global scale. You will own end-to-end support for 50,000+ Intuit workers worldwide, guiding AI-first, proactive care across Global IT Care, onboarding, and executive support.

This role moves beyond traditional support into scalable, self-healing technology care, partnering with Endpoint Engineering and ServiceNow to drive measurable improvements while maintaining world-class operational performance.

Qualifications

• 12+ years of progressive technology leadership.
• 5+ years leading global support or service delivery at scale.
• Experience transforming reactive support into proactive automated service.
• Strong experience with AI, virtual agents, endpoint automation, and self-healing tech.
• C-Suite support experience and vendor management.

Responsibilities

• Launch and scale AI-first employee care across global teams.
• Lead the Care transformation with measurable targets (deflection, self-service).
• Develop and implement care tiering and escalation models.
• Oversee large-scale events and executive support.
• Drive performance metrics and cost efficiencies.

Skills

AI excellence

Global leadership

ServiceNow

Tools

ServiceNow

GenAI platforms

Endpoint management

Job description

Intuit Inc. seeks a bold, high-impact technology leader to reinvent employee technology care at global scale. You will own end-to-end support for 50,000+ Intuit workers worldwide, guiding AI-first, proactive care across Global IT Care, onboarding, and executive support.

This role moves beyond traditional support into scalable, self-healing technology care, partnering with Endpoint Engineering and ServiceNow to drive measurable improvements while maintaining world-class operational performance.