Director of AI-Driven Service Delivery and Transformation

Intuit; Mountain View (CA); On-site; USD 251,500 - 340,000; Full time

Job summary

Intuit is seeking a Director, Service Delivery to own end-to-end service delivery for Money Services and Workforce Solutions across a large-scale organization. You will redesign the operating model, drive AI-enabled quality and optimize workforce management, onboarding, payroll tax operations and customer experience.

You will lead a multi-layer leadership team, partner with Product, Legal and Compliance to anticipate regulatory changes, and foster a culture of accountability and continuous

Qualifications

• Extensive experience leading large, multi-layered service delivery organizations.
• Proven ability to redesign operating models and implement AI-enhanced platforms.
• Strong collaboration with Product, Legal and Compliance to drive regulatory readiness.

Responsibilities

• Own end-to-end service delivery for Money Services and Workforce Solutions at enterprise scale.
• Redesign operating model and migrate to AI-enhanced processes without disrupting live operations.
• Lead AI-enabled transformation shaping roles, workflows, governance and ways of working.

Skills

Strategic leadership

Operational excellence

AI transformation

Change management

Cross-functional leadership

Education

Bachelor's in Business or related field

Job description

Intuit is seeking a Director, Service Delivery to own end-to-end service delivery for Money Services and Workforce Solutions across a large-scale organization. You will redesign the operating model, drive AI-enabled quality and optimize workforce management, onboarding, payroll tax operations and customer experience.

You will lead a multi-layer leadership team, partner with Product, Legal and Compliance to anticipate regulatory changes, and foster a culture of accountability and continuous