Global AI-First Tech Care Delivery Director

Intuit Inc.; United States; In loco; USD 213.000 - 332.000; Tempo pieno

Descrizione del lavoro

Intuit Inc. is seeking a bold technology leader to reinvent employee technology care at global scale.

You will own end-to-end support for 50,000+ employees worldwide across global IT care, executive support, onboarding, endpoint lifecycle, and Legal Hold services. This role drives AI-first, self-healing care, shifting from reactive ticketing to proactive, predictive operations while maintaining world-class performance.

Competenze

• 12+ years of progressive technology leadership in large-scale operations.
• Experience transforming reactive support into proactive, automated service.
• Strong background in AI, virtual agents, and self-healing tech.
• C-suite support experience and vendor management capability.
• Deep familiarity with modern IT service management.

Mansioni

• Own AI-enabled self-help deflection and unify Help@Intuit as the front door.
• Lead proactive, predictive care across 80K+ devices and 25,000+ Live Expert workers.
• Develop Claude Cowork consulting as a structured internal AI workflow service.
• Define Care Tiering and upskill staff to Tier 3+ for advanced diagnostics.
• Drive end-to-end asset lifecycle automation and API-driven workflows.
• Deliver executive-facing events support and large-scale leadership initiatives.

Conoscenze

Technology leadership

Global support leadership

AI / GenAI

C-suite support

Vendor management

ServiceNow familiarity

End-to-end care transformation

Strumenti

ServiceNow

Endpoint automation

GenAI platforms

Descrizione del lavoro

Intuit Inc. is seeking a bold technology leader to reinvent employee technology care at global scale.

You will own end-to-end support for 50,000+ employees worldwide across global IT care, executive support, onboarding, endpoint lifecycle, and Legal Hold services. This role drives AI-first, self-healing care, shifting from reactive ticketing to proactive, predictive operations while maintaining world-class performance.