Global Tech Care Delivery Director (AI-First)

Intuit; San Diego (CA); On-site; USD 200,000 - 400,000; Full time

Job summary

Intuit is seeking a bold, high-impact technology leader to reinvent how we deliver employee tech care at global scale. You will own the end-to-end support experience for 50,000+ workers, spanning global IT care, executive support, onboarding, asset lifecycle, and large-scale events.

This leadership role drives an AI-first, proactive care model, shifting from reactive tickets to self-healing systems, defining care tiering, and building a world-class operating performance while maintaining

Responsibilities

• Lead AI-first care strategy for employee support at scale.
• Own end-to-end employee tech care for 50k+ workers globally.
• Drive proactive, self-healing IT experiences across multiple departments.
• Define care metrics and governance to ensure world-class performance.
• Partner with engineering and security to scale devices and events.

Skills

AI Strategy

Operations Leadership

Employee Experience

Job description

Intuit is seeking a bold, high-impact technology leader to reinvent how we deliver employee tech care at global scale. You will own the end-to-end support experience for 50,000+ workers, spanning global IT care, executive support, onboarding, asset lifecycle, and large-scale events.

This leadership role drives an AI-first, proactive care model, shifting from reactive tickets to self-healing systems, defining care tiering, and building a world-class operating performance while maintaining