Global Activation & Billing Specialist

SpaceX; Redmond (WA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

SpaceX in Redmond, WA is hiring an entry-level Starlink Customer Success Specialist to activate orders and bill customers from a signed order to a working account. You will not own a book of customers; you’ll focus on activations and accurate invoicing.

The role requires organizing, precise under high volumes, and clear communication across time zones; familiarity with Excel, Salesforce, Smartsheet, and lightweight automation is a plus, with a bias toward improving existing processes.

Formación

• Bachelor’s degree or 2+ years in operations, customer support, or process coordination.
• Experience handling high-volume orders with accuracy.
• Excellent written and verbal communication with clear issue resolution.
• Experience with Excel, Salesforce, Smartsheet, or similar tools.
• Ability to build lightweight automations or trackers.

Responsabilidades

• Review orders for accuracy of products, pricing, and terms.
• Set up customer accounts for hardware shipment, activation, invoicing.
• Track shipments and activation dates; flag delays or payment slips.
• Maintain trackers so status is visible and actionable.
• Own past-due balances until reconciled.
• Escalate issues with clear problem statements and requests.
• Identify inefficiencies to streamline future orders.

Conocimientos

Customer success

High-volume orders

Clear communication

Process improvement

Excel

Salesforce

Smartsheet

Automation tooling

AI coding tools

Educación

Bachelor’s degree

2+ years experience

Herramientas

Excel

Salesforce

Smartsheet

Descripción del empleo

SpaceX in Redmond, WA is hiring an entry-level Starlink Customer Success Specialist to activate orders and bill customers from a signed order to a working account. You will not own a book of customers; you’ll focus on activations and accurate invoicing.

The role requires organizing, precise under high volumes, and clear communication across time zones; familiarity with Excel, Salesforce, Smartsheet, and lightweight automation is a plus, with a bias toward improving existing processes.