Activation & Billing Specialist for High-Speed Satellite Internet

SpaceX; El Segundo (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

United States Digital Space LLC is seeking a STARLINK Customer Success Specialist in California to support order activation, billing, and customer onboarding. You will set up accounts, track shipments, and ensure accurate invoicing while coordinating across teams.

The ideal candidate is organized, detail-oriented, and capable of handling high-volume tasks with clear communication. Entry-level role requiring teamwork across time zones and ITAR compliance awareness.

Qualifications

• Bachelor’s degree or 2+ years in operations, customer support, or process coordination.
• Experience handling high-volume orders or tickets with accuracy.
• Strong communication and problem-solving skills.

Responsibilities

• Review orders for accuracy of products, pricing, contracts, and billing.
• Set up customer accounts for hardware shipment and activation.
• Track shipments and activation dates; flag delays or payment slips.
• Maintain systems and trackers; keep status and risks visible.
• Own past-due balances until reconciled; escalate with clear statements.
• Flag unused kits or stalled customers; communicate with Success Manager.
• Identify and improve inefficient steps to ease future orders.
• Work across time zones when shipments or billing dates require

Skills

High-volume support

Clear communication

Process improvement

Excel

Salesforce

Smartsheet

Automation scripting

AI tooling

Education

Bachelor’s degree or 2+ years experience

Tools

Excel

Salesforce

Smartsheet

AI coding tools

Job description

United States Digital Space LLC is seeking a STARLINK Customer Success Specialist in California to support order activation, billing, and customer onboarding. You will set up accounts, track shipments, and ensure accurate invoicing while coordinating across teams.

The ideal candidate is organized, detail-oriented, and capable of handling high-volume tasks with clear communication. Entry-level role requiring teamwork across time zones and ITAR compliance awareness.