Brazil Customer Success: Activations & Billing

SpaceX; Union Hill-Novelty Hill (WA); Remote; USD 50,000 - 75,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Specialist to support operations in Brazil. The role focuses on setting up accounts, activations, invoicing, and billing, with emphasis on accuracy in a high-volume environment.

The ideal candidate is fluent in Portuguese and English, familiar with Brazilian invoicing and shipping, and ready to own end-to-end order live and billing processes across time zones.

Qualifications

• Bachelor's degree or 2+ years in operations, customer support, or process coordination.
• Professional proficiency in Portuguese and English, written and verbal.
• Experience with Brazilian invoicing/billing processes is a plus.
• Familiarity with Excel, Salesforce or Smartsheet is preferred.

Responsibilities

• Set up customer accounts for hardware shipment, activation, and invoicing in Brazil.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and partners.
• Support Brazilian invoicing, including NF-e and reconciliation.
• Track shipments, activations, and billing milestones; flag delays or payment slips.
• Maintain systems and trackers for order status, risks, and pending items.
• Own past-due balances and unapplied cash until reconciled.
• Communicate with Portuguese-speaking customers and internal teams to resolve issues.
• Escalate issues with clear problem statements and required actions.
• Identify and improve inefficient processes for future orders.

Skills

Portuguese

English

Excel

Salesforce

Smartsheet

AI coding tools

Education

Bachelor's degree

Tools

Excel

Salesforce

Smartsheet

Claude Cowork/Cursor/Copilot tool usage

Job description

SpaceX is seeking a Starlink Customer Success Specialist to support operations in Brazil. The role focuses on setting up accounts, activations, invoicing, and billing, with emphasis on accuracy in a high-volume environment.

The ideal candidate is fluent in Portuguese and English, familiar with Brazilian invoicing and shipping, and ready to own end-to-end order live and billing processes across time zones.