Global Accounts Executive — Operations & Growth

Foundever; United States; À distance; USD 240 000 - 290 000; Plein temps

Résumé du poste

Foundever is seeking a Vice President, Global Operations for a newly created, strategic global account. You will be the senior executive owner of the client relationship, account strategy, and commercial health of the partnership, representing Foundever at the client’s highest levels.

You will partner with the Senior Director, Global Delivery Operations, translate performance into business outcomes, oversee P&L and forecasting, and lead a high‑performing account leadership team across our global

Qualifications

• Four-year college degree or a combination of education and related work experience; MBA or advanced business/finance degree a plus.
• 12+ years of leadership experience supporting clients within FinTech, accounting, bookkeeping, payroll, tax preparation, payments, or small business software industries.
• Minimum of seven years of Account Management experience – owning a client relationship, account strategy, and account P&L – within outsourcing/BPO, sales, or consulting.
• Prior experience supporting, partnering with, or selling into the Intuit ecosystem, including QuickBooks, TurboTax, Credit Karma, Mailchimp, payroll, payments, or other small business financial technology solutions strongly preferred
• Demonstrated executive presence and experience managing C-level/senior client relationships
• High level of strategic thinking with the ability to execute tactically; strong financial acumen
• Demonstrated expertise in negotiation, contract management (MSA/SOW), and RFP/RFI processes
• Excellent verbal and written communication skills in English; expert-level presentation development and delivery
• Skilled in strategic account leadership, client engagement, financial/business management, contract negotiation, and change management
• Strong working knowledge of data analysis and performance metrics using business data analytics tools (PowerBI, Tableau, MicroStrategy)

Responsabilités

• Serve as the senior executive point of contact for the client, building and protecting a trusted, C-level relationship
• Represent Foundever operations to client executive leadership, translating performance into business outcomes the client cares about
• Travel to client offices (approximately every 30–60 days) to maintain relationship strength and align on strategy and performance
• Act as the client's advocate internally, ensuring their needs are met with a focus on improving the customer experience
• Partner with client stakeholders to understand evolving business needs, financial priorities, and service expectations
• Bring a business-to-business financial management orientation to account leadership, including P&L awareness, cost management, forecasting, and pricing/contract implications of operational decisions
• Work closely with finance and operations to develop accurate forecasts, budgets, and resource allocations
• Analyze operating and financial results to establish objectives, identify risk, and drive corrective action
• Build and present clear, executive-level financial and operational reporting for both client and internal leadership audiences
• Understand contractual obligations and ensure account delivery remains aligned to commercial terms
• Provide strategic direction and executive oversight to the Senior Director, Global Delivery Operations and extended account leadership team
• Lead, inspire, and develop a high-performing account leadership team, fostering accountability and continuous improvement
• Collaborate with Foundever executive leadership on performance goals and long-term account strategy
• Build positive, effective relationships across department heads, support teams, and client operational and executive leadership
• Positively represent Foundever with employees, client stakeholders, and executive audiences

Connaissances

Executive leadership

Strategic thinking

Financial acumen

Negotiation

Contract management

Client relationship management

Communication

Data analytics

Travel readiness

Formation

Bachelor's degree

MBA or advanced degree

Outils

PowerBI

Tableau

MicroStrategy

Description du poste

Foundever is seeking a Vice President, Global Operations for a newly created, strategic global account. You will be the senior executive owner of the client relationship, account strategy, and commercial health of the partnership, representing Foundever at the client’s highest levels.

You will partner with the Senior Director, Global Delivery Operations, translate performance into business outcomes, oversee P&L and forecasting, and lead a high‑performing account leadership team across our global