Executive Global Accounts & Operations Leader

Sitel Corp.; United States; Remote; USD 250,000 - 360,000; Full time

Job summary

Foundever is seeking a Vice President, Global Operations to serve as the thought leader and strategic partner for our largest global account: the senior-most owner of the client relationship, the account strategy, and the commercial health of the partnership.

This individual will represent Foundever at the executive level with the client, working hand-in-hand with the Senior Director, Global Delivery Operations.

Qualifications

• Must have 12+ years leading strategic client relationships in FinTech, accounting, payroll, or SMB software sectors.
• Minimum 7 years in Account Management with P&L ownership in outsourcing/consulting.
• Experience with Intuit ecosystem (QuickBooks, TurboTax, etc.) preferred.

Responsibilities

• Serve as senior executive contact for the client, maintaining a C-level relationship.
• Translate performance into business outcomes the client cares about; lead executive strategy reviews.
• Travel to client offices approximately every 30–60 days to align on strategy and performance.
• Oversee financial management: forecasts, budgets, and pricing implications of operations.
• Provide strategic direction to the leadership team and corporate executives.

Skills

Executive relationship management

Strategic account leadership

Financial acumen

Data analytics (PowerBI/Tableau)

Education

MBA or advanced business/finance degree

Four-year college degree

Tools

PowerBI

Tableau

MicroStrategy

Job description

Foundever is seeking a Vice President, Global Operations to serve as the thought leader and strategic partner for our largest global account: the senior-most owner of the client relationship, the account strategy, and the commercial health of the partnership.

This individual will represent Foundever at the executive level with the client, working hand-in-hand with the Senior Director, Global Delivery Operations.