Global Access & Entitlement Helpdesk Officer

Citi; New York (NY); Hybrid; USD 16,000 - 24,000; Full time

Job summary

Citi Velocity Access and Helpdesk is seeking a Client Access and Entitlement Associate, Officer, Mumbai to provide high level client service for the Velocity platform. The role operates on a follow-the-sun model with overnight support for US clients, aligned to EMEA shift timing 2-11pm.

You will engage with Sales teams and clients, manage access entitlements, and drive process improvements while adhering to governance and regulatory requirements. This is a hybrid role based in Mumbai.

Qualifications

• Master’s or Bachelor’s degree in a business or finance related discipline or equivalent qualification.
• 3–5 years of experience in entitlement helpdesk, service desk, or support desk preferred.
• Excellent verbal and written communication skills in English; comfortable with stakeholders and senior management.

Responsibilities

• Support Citi Velocity platform users and sales teams across internal and external clients.
• Process, manage and fulfill client requests related to Velocity access and entitlements per SOPs.
• Maintain and understand proprietary databases such as Client Insight and Entitlements Manager.
• Prioritize urgent requests and act as escalation point within the shift.
• Provide best-in-class client service with clear, concise communication and empathy.
• Collaborate with global teams to share knowledge and improve processes.

Skills

client service

communication

excel

python

vba

Education

Master’s or Bachelor’s degree in business or finance

Tools

Excel

VBA

Python

Job description

Citi Velocity Access and Helpdesk is seeking a Client Access and Entitlement Associate, Officer, Mumbai to provide high level client service for the Velocity platform. The role operates on a follow-the-sun model with overnight support for US clients, aligned to EMEA shift timing 2-11pm.

You will engage with Sales teams and clients, manage access entitlements, and drive process improvements while adhering to governance and regulatory requirements. This is a hybrid role based in Mumbai.