Customer Service Analyst 1 - C09 - MUMBAI

Citi; New York (NY); Hybrid; USD 3,800 - 5,500; Full time

Job summary

Citi in Mumbai, India, invites applications for the Customer Service Analyst 1 role. This entry-level position supports the Customer Service team by handling client inquiries and coordinating resolutions with internal partners.

The role emphasizes accurate analyses, clear communication, and adherence to risk and compliance standards as you develop your customer service skills in a hybrid work setting.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in customer service and prior relevant experience preferred.
• Strong analytical, investigative and risk-management skills.
• Clear and concise written and verbal communication.

Responsibilities

• Serve as single point of contact for internal partners and external clients.
• Ensure customer inquiries are answered efficiently and timely while maintaining compliance.
• Conduct analyses to address client needs.
• Communicate resolutions to clients.
• Assess risk in business decisions and escalate/control issues with transparency.

Skills

Customer service

Analytical skills

Risk management

Written communication

Verbal communication

Influence / lead change

Education

Bachelor's degree

Job description

Customer Service Analyst 1 - C09 - MUMBAI

Job Req Id:

26989519

Location(s):

Mumbai, Maharashtra, India

Job Type:

Hybrid

Posted:

Sep. 02, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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