Global Access Coordinator: ID Badges & Facility Access

American Airlines; Tallahassee (FL); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Travel benefits

Health benefits

Wellness program

401(k) plan

Employee discounts

Job summary

American Airlines is seeking an Access Coordinator in the USA. The role involves processing ID badges for team members and contractors, granting facility access under approved standards, and coordinating with various departments to handle inquiries. A Bachelor's degree is required and MS Office skills are expected.

The position emphasizes strong customer service, the ability to work under pressure, and accurate timely record-keeping, with overtime possible to meet operational needs.

Qualifications

• High school diploma or GED required.
• Previous customer service experience.
• Ability to work independently and with others.
• Computer skills and Microsoft Office experience.
• Ability to work under pressure and manage multiple tasks.
• Typing speed of 40–50 WPM.
• Availability to work overtime to meet operational needs.
• Strong customer service orientation.
• Right to protect the integrity of confidential information.

Responsibilities

• Process ID badges for team members worldwide and local contractors.
• Provide access to facilities subject to approved admission standards.
• Communicate face to face with customers.
• Use different departments to handle phone calls and inquiries regularly.
• Record the correct information on time.
• Monitor and respond to emails from multiple centralized email accounts.
• Prepare and submit daily ID badge requests and renewals.

Skills

Customer service

Microsoft Office

Typing 40-50 WPM

Attention to detail

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

American Airlines is seeking an Access Coordinator in the USA. The role involves processing ID badges for team members and contractors, granting facility access under approved standards, and coordinating with various departments to handle inquiries. A Bachelor's degree is required and MS Office skills are expected.

The position emphasizes strong customer service, the ability to work under pressure, and accurate timely record-keeping, with overtime possible to meet operational needs.