Global 3PL Operations & Partnerships Manager

Skylight; Oregon; Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary + equity

401K matching

Wellness budget

Health, dental, and vision plans

Unlimited PTO

Company holidays

Job summary

Skylight, a technology startup, is hiring a 3PL Manager to own relationships with third-party warehouses in the US and internationally. You will drive performance metrics, contract compliance, and cost controls across DTC, retail, and wholesale orders.

This hands-on role requires building scorecards, leading RFPs, and coordinating with Finance, Legal, and Logistics teams. The ideal candidate has 5+ years in warehouse or supply chain ops, strong analytics (Google Sheets; SQL a plus), and proven

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
• 5+ years of experience in warehouse, fulfillment, or supply chain operations
• 3+ years managing 3PL vendor relationships
• Experience reading and enforcing a 3PL agreement: SLAs, rate cards, liability, shrink, and insurance terms
• Experience reconciling WMS inventory to an ERP
• Experience auditing 3PL invoices and recovering overbilling or claims
• Proficiency as a user of warehouse management systems
• Advanced analytical skills (Google Sheets required, SQL a plus) and clear written communication

Responsibilities

• Own the day-to-day and strategic relationship with each 3PL partner, including weekly operating reviews, monthly business reviews, and a clear escalation path
• Build and run a 3PL scorecard: ship-same-day %, order cycle time, dock-to-stock time, inventory accuracy, damage and shrink, error rates that lead to retailer chargebacks, and cost per order and per unit
• Hold partners to their contracts: SLAs, KPIs, liability terms, and rate cards. Manage amendments and renewals with Finance and Legal
• Audit 3PL invoices against the rate card and contract each month. Own claims and credits for lost, damaged, and missing inventory and for missed SLAs
• Own inventory accuracy between each 3PL's WMS and NetSuite: cycle counts, location-level reconciliations, and adjustments with Accounting
• Lead new site onboarding and transitions between sites: cutover plans, inventory transfers, system and EDI integration, SOPs, and go-live readiness
• Run 3PL RFPs end to end: scope, bid analysis, site visits, and total-cost modeling
• Own our international 3PL network and work with forwarders and customs brokers on inbound flows
• Own value-added service programs at the warehouses (relabeling, kitting, sleeving, repack, rework) including SOPs, pricing, and quality checks
• Run capacity and peak planning with each partner: space, labor, forecast sharing, and holiday cutoffs
• Work with the Retail Logistics team on retailer requirements (labels, routing guides, appointments) so the warehouse can execute them
• Work with Planning and Purchasing on inbound receipts, dock appointments, and PO-to-receipt lag
• Lead continuous improvement across the 3PL network

Job description

Skylight, a technology startup, is hiring a 3PL Manager to own relationships with third-party warehouses in the US and internationally. You will drive performance metrics, contract compliance, and cost controls across DTC, retail, and wholesale orders.

This hands-on role requires building scorecards, leading RFPs, and coordinating with Finance, Legal, and Logistics teams. The ideal candidate has 5+ years in warehouse or supply chain ops, strong analytics (Google Sheets; SQL a plus), and proven