Global Retail Fulfillment Manager

Skylight; Oregon; Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Salary + Equity Package

401K matching

Wellness & home-office budgets

Health, Dental & Vision coverage

Autonomy to set direction of work

Unlimited PTO

Company holidays on first Friday

Job summary

Skylight is seeking a Retail Operations Manager to own global wholesale fulfillment across major retailers like Target and Best Buy, and new partners. You will optimize delivery performance, manage 3PL relationships, and scale processes with cross-functional teams.

You’ll track KPIs, ensure on-time delivery, and implement SOPs and EDI workflows to keep shipments accurate and on schedule, supporting growth of Skylight's retail business.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 4+ years of experience in retail fulfillment operations, or supply chain management.
• Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers.
• Proven experience managing fulfillment for retailers (e.g., Walmart/ Costco or Target/ Best Buy).
• Experience with outbound transportation management and broker/carrier negotiations.
• Experience with EDI order flow (850/856/810) and retailer portals.

Responsibilities

• Execute global fulfillment for retail accounts across US and international markets (OTIF).
• Develop and monitor KPIs: on-time delivery, fill rate, lead time, cost.
• Track shipments and inventory against on-hand quantities, sell-through, and planned orders.
• Communicate with retailer partners on planned orders and open shipments; collaborate with Sales & Planning on forecasts.
• Establish and maintain relationships with 3PLs and outbound carriers.
• Manage 3PL fulfillment and create SOPs for each retailer.
• Own each retailer's routing guide and compliance requirements; update 3PL on changes.
• Monitor order processing lead times and troubleshoot missed deadlines.
• Execute 850/856/810 EDI documents for wholesale customers.
• Maintain NetSuite as the system of record for order fulfillment stages.
• Lead dispute resolution for shipment penalties and order errors.
• Lead onboarding of new retail partners and new product launches with Sales, Planning, and 3PL.
• Document processes so peers can cover accounts; support cross-coverage.
• Lead continuous improvement initiatives across global fulfillment operations.

Skills

Analytical skills

Attention to detail

Communication skills

Cross-functional collaboration

Data-driven decisions

Project management

Education

Bachelor's degree in SCM / Logistics

Tools

NetSuite ERP

EDI systems

WMS proficiency

3PL management tools

Job description

Skylight is seeking a Retail Operations Manager to own global wholesale fulfillment across major retailers like Target and Best Buy, and new partners. You will optimize delivery performance, manage 3PL relationships, and scale processes with cross-functional teams.

You’ll track KPIs, ensure on-time delivery, and implement SOPs and EDI workflows to keep shipments accurate and on schedule, supporting growth of Skylight's retail business.