GK POS: GKPOS Developer

Capgemini; Phoenix (AZ); On-site; USD 57,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement benefits

Job summary

Tundra Technical Solutions in Phoenix, AZ is seeking a GK POS Technical Lead with 8+ years' experience in Retail/QSR POS systems and store operations. The candidate should have hands-on Java/J2EE development, strong production support leadership, and proven ability to manage POS integrations with ERP, OMS, payment gateways, and eCommerce platforms.

This role requires leading onsite and offshore teams, driving SLA adherence, RCA quality, and continuous improvement initiatives while coordinating

Qualifications

• Strong GK POS technical and functional expertise.
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Production support background including: Major Incident Handling, RCA, Release and Defect Triage.
• Ability to troubleshoot complex production issues through log analysis and system diagnostics.
• Strong stakeholder management and communication skills.
• Lead onsite and offshore support/development teams.
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams.
• Manage escalations and provide executive-level communication during critical incidents.

Responsibilities

• Lead L3 Production Support and large-scale retail transformation initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams to manage escalations and critical incidents.

Skills

GK POS

Java/J2EE

Spring Boot

REST APIs

Microservices

SQL

POS architecture

Transaction processing

Payments

Returns & promotions

Receipts & recovery workflows

L3 Production Support

Stakeholder management

Onsite & offshore leadership

Operational excellence

Escalation management

Job description

8+ years of experience in Retail/QSR POS systems and store operations.

Strong experience with GK POS / GK Retail Store Commerce (highly preferred).

Proven track record of leading L3 Production Support and large-scale retail transformation initiatives.

Experience working in client-facing, onshore leadership roles.

Mandatory Skills:

• Strong GK POS technical and functional expertise.
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Strong production support background including:
  • Major Incident Handling
  • Root Cause Analysis (RCA)
  • Release and Defect Triage
• Ability to troubleshoot complex production issues through log analysis and system diagnostics.
• Strong stakeholder management and communication skills.
• Lead onsite and offshore support/development teams.
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
• Coordinate with business teams, vendors, architects, and engineering teams.
• Manage escalations and provide executive-level communication during critical incidents.

Preferred Skills:

• Experience with GK POS implementation, upgrades, and modernization programs.
• Knowledge of omnichannel retail operations.
• Experience with AWS, Azure, or GCP cloud environments.
• Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
• Experience with middleware, event-driven architecture, and API integrations.
• Familiarity with Agile delivery methodologies and functional architecture.

Good to Have:

• Kubernetes, Docker, and containerized application support.
• DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions).
• ServiceNow, Jira, and Confluence experience.

Ideal Candidate Profile:

A strong GK POS Technical Lead with deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies.

The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.

The pay range that the employer in good faith reasonably expects to pay for this position is $41.61/hour - $65.01/hour. Our benefits include medical, dental, vision and retirement benefits.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.