Gift Shop Supervisor — Multi-Location & Online Store

Phoenix Children's; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Phoenix Children's is seeking a Gift Shop Supervisor to oversee operations across three locations and the Online Store. The role supports staff supervision, customer service, inventory management, and financial controls to ensure consistent service and efficiency.

Under the Gift Shop Manager, you will help ensure smooth operations, staff development, and adherence to departmental standards while coordinating with multiple locations and online fulfillment.

Qualifications

• Experience supervising staff
• Strong customer service orientation
• Knowledge of inventory control and cash handling processes
• Familiarity with POS systems and e-commerce platforms
• Ability to train staff and volunteers

Responsibilities

• Oversee operations across Gift Shop locations and the Online Store to ensure consistent standards.
• Supervise staff and coordinate scheduling to meet business needs.
• Maintain inventory accuracy, perform cycle counts, and coordinate transfers.
• Support cash handling and financial controls across operations.
• Process online orders accurately and ensure timely fulfillment.
• Provide coaching and training to staff to uphold service expectations.

Skills

Staff supervision

Customer service

Inventory management

Cash handling

POS systems

E-commerce platforms

Tools

POS systems

Online Store platforms

Job description

Phoenix Children's is seeking a Gift Shop Supervisor to oversee operations across three locations and the Online Store. The role supports staff supervision, customer service, inventory management, and financial controls to ensure consistent service and efficiency.

Under the Gift Shop Manager, you will help ensure smooth operations, staff development, and adherence to departmental standards while coordinating with multiple locations and online fulfillment.