Supv, Gift Shop

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Phoenix Children's Hospital, Inc. seeks a Gift Shop Supervisor to oversee three locations and the Online Store. You will guide staff, ensure service excellence, manage inventory, and enforce financial controls to support patient and family experience.

Reporting to the Gift Shop Manager, you will coordinate staffing, train volunteers, optimize workflows, and drive consistent merchandising and order fulfillment across all channels.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Three years in retail operations required.
• One year supervisory experience required.

Responsibilities

• Oversee day-to-day operations across three Gift Shop locations and the Online Store.
• Develop and maintain staff schedules; adjust coverage.
• Provide coaching and performance feedback to Gift Shop staff.
• Maintain inventory accuracy and coordinate transfers.
• Ensure accurate cash handling and financial controls.
• Deliver consistent customer experiences across locations.

Skills

Staff supervision

Customer service

Inventory management

Cash handling

Education

High School Diploma or equivalent

Associate Degree in Business, Retail Management, Hospitality, or related

Tools

POS systems

Online store platforms

Job description

Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, Evenings, 7am-7pm

Category: Retail

Posting #: 1062474

Employee Type: Full-Time

Position Summary

The Gift Shop Supervisor assists the Gift Shop Manager with the day‑to‑day oversight and coordination of operations across three physical Gift Shop locations and the Online Store. This position supports staff supervision, customer service, inventory management, financial controls, online order fulfillment, and overall operational workflow to ensure consistent service and operational standards across all locations. Working under the direction of the Gift Shop Manager, the Supervisor helps ensure Gift Shop operations are conducted efficiently and in accordance with established departmental goals, operating budgets, quality standards, inventory controls, policies, and customer service expectations.

Position Duties

• Assists the Gift Shop Manager with the day‑to‑day oversight and coordination of operations across three physical Gift Shop locations and the Online Store to ensure consistent execution of operational, sales, and customer service standards.
  • Supports daily workflow and staffing needs across all Gift Shop locations and the Online Store.
  • Assists with developing and maintaining staff schedules and adjusts coverage based on business volume, operational needs, and departmental priorities.
  • Provides day‑to‑day direction and operational support to Gift Shop staff within the scope of assigned responsibilities.
  • Serves as an operational resource for staff and assists with issue resolution, escalating matters to the Gift Shop Manager as appropriate.
  • Maintains proficiency in point‑of‑sale systems, e‑commerce platforms, and other technology utilized within the department.
  • Identifies opportunities to improve workflow, efficiency, service, and consistency and partners with the Manager on implementation of process improvements.
• Supports the delivery of consistent, high‑quality customer experience across all Gift Shop locations and the Online Store.
  • Assists customers in person, by phone, and through online channels by providing product information, merchandise recommendations, and sales support.
  • Ensures Online Store orders are processed and fulfilled accurately and within established service expectations.
  • Addresses customer concerns in a professional and timely manner and escalates significant or unresolved issues to the Gift Shop Manager as appropriate.
  • Communicates customer feedback, trends, and service opportunities to the Manager to support ongoing operational and merchandising decisions.
  • Reinforces consistent customer service standards across all physical locations and Online Store operations.
• Assists the Gift Shop Manager with inventory management and merchandise availability across three physical locations and the Online Store.
  • Monitors inventory levels, sales trends, product movement, and customer demand to identify replenishment needs and inventory priorities.
  • Coordinates and supports merchandise transfers between Gift Shop locations to help maintain appropriate inventory levels and support sales opportunities.
  • Assists with receiving, cycle counts, physical inventories, inventory reconciliation, and related inventory control activities.
  • Identifies fast‑selling, slow‑moving, seasonal, and customer‑requested merchandise and communicates observations and recommendations to the Gift Shop Manager.
  • Supports the accuracy of product availability across the physical Gift Shop locations and the Online Store.
• Supports accurate financial transactions, cash‑handling procedures, and related operational controls across Gift Shop operations.
  • Ensures staff follow established procedures for cash, credit/debit card, payroll deduction, department transfer, online, and other approved payment transactions.
  • Assists with reviewing daily financial activity and identifying transaction, deposit, register, or inventory discrepancies.
  • Follows established procedures and internal controls to support accurate inventory valuation and financial records.
  • Ensures required financial and transaction documentation is completed accurately and maintained in accordance with departmental procedures.
  • Promptly reports discrepancies, unusual transactions, or financial concerns to the Gift Shop Manager for review and resolution.
• Assists the Gift Shop Manager with staff training, development, supervision, and performance support across Gift Shop operations.
  • Provides routine coaching, guidance, and feedback to staff to support customer service, productivity, accountability, and adherence to departmental standards.
  • Assists with onboarding and training employees and volunteers on Gift Shop procedures, point‑of‑sale systems, Online Store order fulfillment, inventory practices, customer service expectations, and departmental policies.
  • Reinforces consistent procedures and performance expectations across all Gift Shop locations and Online Store operations.
  • Works collaboratively with the Manager to identify training needs and address performance concerns in accordance with Human Resources policies and procedures.
  • Supports effective communication, teamwork, and coordination among staff working across multiple locations.
  • Assists with seasonal initiatives, merchandise launches, promotions, special events, and other departmental projects.
  • Provides operational support and coverage at any Gift Shop location based on departmental needs.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well‑being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement?

1. High School Diploma or equivalent. Required
2. Associate Degree in Business, Retail Management, Hospitality, or a related field. Preferred

Experience

Do you meet this requirement or have the ability to obtain it within the timeframe listed in the requirement?

1. Three (3) years of experience in retail operations, customer service, or a related environment. Required
2. One (1) year of formal or informal supervisory, lead, or team coordination experience. Required

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing - Frequently

2. Physical Requirement - Feeling (sensing textures and temperatures) - Frequently

3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently

4. Physical Requirement - Hearing - Constantly

5. Physical Requirement - Pushing/pulling - Frequently

6. Physical Requirement - Reaching - Constantly

7. Physical Requirement - Sitting - Frequently

8. Physical Requirement - Standing - Constantly

9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently

10. Physical Requirement - Talking - Constantly

11. Physical Requirement - Tasting/smelling - Frequently

12. Physical Requirement - Walking - Constantly

13. Physical Requirement - Near Vision - Constantly

14. Physical Requirement - Far Vision - Constantly

15. Physical Requirement - Color Discrimination - Constantly

16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly

17. Physical Requirement - Lift up to 35 pounds without assistance - Constantly

18. Physical Requirement - Lift more than 35 pounds without assistance - Constantly

19. Occupational Exposure/Risk Potential - Inside office environment - Applicable

20. Occupational Exposure/Risk Potential - High places - Applicable

I have reviewed the qualifications, physical requirements and occupational exposure/risk potential for this position and wish to apply I Agree