Gift Shop Supervisor - Multi-Location & Online Ops

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Phoenix Children's Hospital, Inc. seeks a Gift Shop Supervisor to oversee three locations and the Online Store. You will guide staff, ensure service excellence, manage inventory, and enforce financial controls to support patient and family experience.

Reporting to the Gift Shop Manager, you will coordinate staffing, train volunteers, optimize workflows, and drive consistent merchandising and order fulfillment across all channels.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Three years in retail operations required.
• One year supervisory experience required.

Responsibilities

• Oversee day-to-day operations across three Gift Shop locations and the Online Store.
• Develop and maintain staff schedules; adjust coverage.
• Provide coaching and performance feedback to Gift Shop staff.
• Maintain inventory accuracy and coordinate transfers.
• Ensure accurate cash handling and financial controls.
• Deliver consistent customer experiences across locations.

Skills

Staff supervision

Customer service

Inventory management

Cash handling

Education

High School Diploma or equivalent

Associate Degree in Business, Retail Management, Hospitality, or related

Tools

POS systems

Online store platforms

Job description

Phoenix Children's Hospital, Inc. seeks a Gift Shop Supervisor to oversee three locations and the Online Store. You will guide staff, ensure service excellence, manage inventory, and enforce financial controls to support patient and family experience.

Reporting to the Gift Shop Manager, you will coordinate staffing, train volunteers, optimize workflows, and drive consistent merchandising and order fulfillment across all channels.