Gift Shop Supervisor: Lead Guest Service & Merch Ops

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 19,000 - 30,000; Full time

Job summary

Grand Casino Mille Lacs is seeking a Gift Shop Supervisor to help administer and execute the Gift Shop operations, aiming for revenue and guest satisfaction gains. You will support staffing, training, vendor relations, and inventory control to promote a high-quality guest experience.

Responsibilities include scheduling, coaching associates, handling customer requests, and ensuring accurate records and reports. Join a team focused on service, accuracy, and teamwork across shifts.

Qualifications

• 6 months of retail or customer service experience in a role overseeing others' work or projects; assigning tasks, training staff, monitoring performance or outcomes to goals.
• An equivalent combination of demonstrated training staff, monitoring performance or outcomes to goals, and holding some responsibility for the team’s or department’s results.

Responsibilities

• Maintains appropriate staffing levels in the Gift Shops, by assisting with interviews, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Associates as needed.
• Promotes guest service related assistance in the Gift Shops, such as assisting guests with selection and/or purchases, handling exchanges, redeeming complimentary and giving directions to various areas of the property.
• Oversees monthly inventory of the Gift Shops Merchandise.
• Completes Gift Shops schedules for all shifts to ensure proper coverage with approval from the Gift Shop Manager.
• Meets with prospective vendors and makes recommendations to the Gift Shop Manager.
• Documents in associate’s calendars all information necessary to complete yearly performance appraisals including absence, tardiness, secret shoppers, comment cards, extra duties completed and all other necessary information.
• Ensures the work areas are neat, clean and well stocked with supplies.
• Creatively resolves issues with guests and associates, including complaints and inquiries.
• Maintains appropriate stock and merchandise ordering with approval from Gift Shop Manager.
• Facilitates the flow of information throughout the Gift Shops, by participating in regularly scheduled meetings.
• Inspects merchandise to ensure it is priced correctly and displayed to its best advantage.
• Held accountable for accuracy and thoroughness of departmental records and reports.
• Assist Gift Shop clerks with tasks they are having difficulty completing.
• Installs and removes cash register receipts and audits cash reports.
• Operates the cash register, accepting payment for retail sales, balances cash at close.
• Maintains knowledge of Grand Casino facilities, specials and upcoming events to advise guests.
• Exercises teamwork throughout shift.
• Audits all Gift Shop items logged for accuracy.

Skills

Retail experience

Customer service

Job description

Grand Casino Mille Lacs is seeking a Gift Shop Supervisor to help administer and execute the Gift Shop operations, aiming for revenue and guest satisfaction gains. You will support staffing, training, vendor relations, and inventory control to promote a high-quality guest experience.

Responsibilities include scheduling, coaching associates, handling customer requests, and ensuring accurate records and reports. Join a team focused on service, accuracy, and teamwork across shifts.