Gift Shop Manager — Lead, Sell, and Delight Guests

Navajo Nation Gaming Enterprise; Flagstaff (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

The Navajo Nation Gaming Enterprise is seeking an experienced Gift Shop Manager to lead daily operations, sales floor activities, and guest service excellence in the Flagstaff casino setting. You will supervise staff, manage schedules and training, handle inventory and merchandising, ensure accurate cash handling, and maintain vendor relations while upholding all policies and safety standards.

This role requires strong leadership, budget awareness, and the ability to drive sales goals while

Qualifications

• Bachelor’s degree in a related field with 5 years retail experience, including 2 years in a lead role.
• Must be 21+ years old, no felonies, pass drug screen, background check, obtain gaming license.
• Navajo preference.

Responsibilities

• Operate daily gift shop operations and staffing per approved levels.
• Greet guests, assist on sales floor, process payments.
• Supervise staff, train, schedule, and conduct evaluations.
• Maintain inventory, pricing, and displays; ensure merchandising standards.
• Ensure cashier duties, accounting procedures, and cash handling are correct.

Skills

Retail operations

Staff supervision

Cash handling

Customer service

Sales floor

Training

Scheduling

Inventory management

Vendor relations

Compliance

Education

Bachelor's degree

Tools

POS system

Excel

Word

Outlook

Access

PowerPoint

Job description

The Navajo Nation Gaming Enterprise is seeking an experienced Gift Shop Manager to lead daily operations, sales floor activities, and guest service excellence in the Flagstaff casino setting. You will supervise staff, manage schedules and training, handle inventory and merchandising, ensure accurate cash handling, and maintain vendor relations while upholding all policies and safety standards.

This role requires strong leadership, budget awareness, and the ability to drive sales goals while