Gift Shop Clerk

Navajo Nation Gaming Enterprise; Flagstaff (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

Navajo Nation Gaming Enterprise in Flagstaff, AZ seeks a Gift Shop Clerk to greet guests, display merchandise, process sales, and maintain shop cleanliness.

The role requires basic math, cash handling, and strong customer service skills; familiarity with retail operations is a plus. Must meet age and background checks; Navajo preference.

Qualifications

• High School Diploma or GED completed.
• Minimum six months of retail experience.
• Must be eighteen (18) for Arizona properties and twenty-one (21) for New Mexico properties.
• Must pass pre-employment drug/alcohol screen and background check.

Responsibilities

• Greet guests in a prompt, professional and courteous manner offering assistance with merchandise as requested.
• Display merchandise in a tasteful manner, suggest selections to meet customer’s needs, and emphasize selling points of article; demonstrates use of merchandise, if applicable.
• Prepares sales slip and receives payment for merchandise purchased.
• Reconciles and balances cash drawer at end of shift.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Assist in working with artists for setting up consignment agreements.

Skills

Retail operations

Cash handling

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Cash register

POS system

Job description

Essential Duties & Responsibilities

• Greets guests in a prompt, professional and courteous manner offering assistance with merchandise as requested.
• Displays merchandise in a tasteful manner, suggests selections to meet customer’s needs, and emphasizes selling points of article; demonstrates use of merchandise, if applicable.
• Prepares sales slip and receives payment for merchandise purchased.
• Reconciles and balances cash drawer at end of shift.
• Helps remove tags or labels from purchased merchandise if requested by customer.
• Places new merchandise on display; ensures all displays are well stocked and prices are marked as required.
• Requisitions merchandise from stockroom.
• Prepares forms for employee consignments. Sells and records any consignment sale.
• Maintains cleanliness and order in gift shop by cleaning shelves, counters, and tables.
• Exchanges merchandise for customers and accept returns according to established policies and procedures.
• Keeps track of merchandise issued to authorized personnel or promotional activities.
• Observes behavior of customers entering gift shop; reports suspicious behavior to supervisor or security.
• Attends and participates in regularly scheduled staff meetings.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Assists in researching new items to compliment the gift shop and guests.
• Assist in working with artists for setting up consignment agreements.

Position Classification & Description

Gift Shop Clerk

Revised January 2022

• Assists with inventory during the first of each month.
• Performs other duties as required.

Minimum Qualifications

High School Diploma or GED plus six (6) months retail experience. Must meet all knowledge, skills and abilities. Must be eighteen (18) years of age for Arizona properties and twenty-one (21) years of age for New Mexico properties. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills And Abilities

• Knowledge of retail operations.
• Knowledge of basic math and arithmetic.
• Knowledge of cash handling.
• Knowledge of casino operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands

While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a Casino retail setting with a moderate noise level. Extended hours and irregular shifts are required. Tight time constraints and multiple demands are common.

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