Gift Shop Manager

Navajo Nation Gaming Enterprise; Flagstaff (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

The Navajo Nation Gaming Enterprise is seeking an experienced Gift Shop Manager to lead daily operations, sales floor activities, and guest service excellence in the Flagstaff casino setting. You will supervise staff, manage schedules and training, handle inventory and merchandising, ensure accurate cash handling, and maintain vendor relations while upholding all policies and safety standards.

This role requires strong leadership, budget awareness, and the ability to drive sales goals while

Qualifications

• Bachelor’s degree in a related field with 5 years retail experience, including 2 years in a lead role.
• Must be 21+ years old, no felonies, pass drug screen, background check, obtain gaming license.
• Navajo preference.

Responsibilities

• Operate daily gift shop operations and staffing per approved levels.
• Greet guests, assist on sales floor, process payments.
• Supervise staff, train, schedule, and conduct evaluations.
• Maintain inventory, pricing, and displays; ensure merchandising standards.
• Ensure cashier duties, accounting procedures, and cash handling are correct.

Skills

Retail operations

Staff supervision

Cash handling

Customer service

Sales floor

Training

Scheduling

Inventory management

Vendor relations

Compliance

Education

Bachelor's degree

Tools

POS system

Excel

Word

Outlook

Access

PowerPoint

Job description

Position Classification & Description

Gift Shop Manager

Effective March 2022

Essential Duties & Responsibilities

• Responsible for the daily operation of the department; Ensures the department is staffed at approved staffing levels, stocked, and open for business during approved business hours.
• Prepare and maintain short and long-term goals and objectives for the gift shop.
• Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.
• Ensures cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.
• Assists Gift Shop employees with discounts, returns, and other transaction issues.
• Responsible for supervising department team members, training department employees in department standards, security procedures, department operations, and safe work methods.
• Establishes work schedules for gift shop operations to ensure appropriate staffing levels to meet customer demand.
• Mentors and coaches staff members on developing and improving skills.
• Enforces department standards, policies, and team member expectations; Performs progressive discipline, coaches, and retrains department employees as required.
• Completes detailed and timely performance evaluations.
• Ensures compliance with company policies including uniform and grooming standards.
• Verifies payroll hours for department personnel.
• Assists in implementing policies, procedures, programs, and systems in accordance with marketing objectives.
• Ensures all Gift Shop employees are fully trained on store merchandise.
• Responds to customer questions or concerns in a professional and timely manner, achieving positive resolutions.
• Maintains positive vendor relationships.
• Maintains an accurate and accountable inventory of all gift shop supplies.
• Responsible for stocking, display/presentation, and pricing of store merchandise.
• Organizes merchandise on shelves and reviews inventory levels to ensure adequate stock.
• Ensures grocery items are properly rotated and meet or exceed sanitation and health standards and guidelines.
• Maintains a database of customer coupons and coupon redemption.
• Establishes sales goals and objectives to maximize gift shop revenues.
• Coordinates regular staff meetings to ensure communication between personnel and gift shop marketing activities.
• Ensures the management team and other departments are informed of the status of Gift Shop activities by attending meetings and submitting reports.
• Ensures deep cleaning projects are routinely scheduled and completed.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Maintains knowledge of and ensures compliance with Company, Environmental, Health, and Safety Management Programs and policies.
• Works extra shifts and hours as needed to maintain regular business operations.
• Performs other duties as assigned.

Minimum Qualifications

Bachelor’s Degree in related field plus five (5) years retail experience including two (2) years in a lead or supervisory capacity. Must meet all knowledge, skills and abilities.

Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

Knowledge, Skills And Abilities

• Knowledge in all areas of retail operations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.
• Extensive knowledge of product information to enhance a professional sales approach.
• Knowledge and skilled in supervisory and management techniques.
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Outlook, Word, Excel, Access and PowerPoint.
• Skill in supervising, training, and evaluating assigned staff.
• Skilled with exceptional customer service including phone etiquette, and the ability to resolve customer complaints in a professional manner.
• Strong organizational, interpersonal and time-management skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to accurately handle money and proficient in cash counting.
• Ability to learn all company training materials.
• Ability to operate cash register, credit card machine and POS system accurately and efficiently in a fast-paced environment.
• Ability to work with minimal supervision and be self-motivated, have a strong initiative and accountability.

Physical Demands

While performing the duties of this job, the employee may be required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

Work is generally performed in a Casino retail setting with moderate noise level. Extended hours and irregular shifts are required. Tight time constraints and multiple demands are common.