Retail Operations Manager – Guest Experience & Inventory

Grand Falls Casino and Golf Resort; Larchwood Township (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Grand Falls Casino and Golf Resort is seeking a Retail Manager for the Gift Shop to oversee inventory, pricing, and the POS system while ensuring top-notch guest service. The role includes hiring, training, scheduling, promotions coordination, payroll approvals, and detailed reporting.

The successful candidate will enforce SOPs, maintain compliance with gaming regulations, coordinate promotions, and manage vendor relations and purchasing.

Responsibilities

• Oversees stocking, displaying, and rotation of inventory.
• Maintains inventory accuracy and pricing; manages POS system and sales reporting.
• Responsible for hiring, training, and maintaining an effective sales staff.
• Approves schedules and makes staffing changes as needed.
• Manages entertainment ticket supply and sales.
• Authorizes overrides for comps and redemptions per company policies.
• Responsible for payroll approvals.
• Coordinates promotions and ensures proper advertising (signage, direct mail, inserts).
• Resolves customer complaints and communicates casino information to retail outlets.
• Ensures compliance with company rules, confidentiality of customer data, and regulatory guidelines.
• Evaluates employee performance and conducts reviews.
• Provides weekly/monthly sales, inventory, and open-to-buy reports.
• Manages all purchasing activities with vendors, PO creation, budgeting, and stock control.
• Maintains department appearance and grooming standards.
• Attends required training and adheres to all rules and regulations.
• Must maintain a valid gaming license and be available days, nights, weekends, and holidays.
• Performs other duties as assigned.

Job description

Grand Falls Casino and Golf Resort is seeking a Retail Manager for the Gift Shop to oversee inventory, pricing, and the POS system while ensuring top-notch guest service. The role includes hiring, training, scheduling, promotions coordination, payroll approvals, and detailed reporting.

The successful candidate will enforce SOPs, maintain compliance with gaming regulations, coordinate promotions, and manage vendor relations and purchasing.