Manager Gift Shop & Volunteer Services

Valley Children's Healthcare; California; On-site; USD 58,000 - 84,000; Full time

Job summary

Valley Children’s Healthcare is seeking a Manager of Volunteer Services and Gift Shop to oversee two programs, guiding volunteers and staff to align with the hospital mission. You will manage operations, develop partnerships, and drive program improvements while ensuring exceptional service for patients, families, employees and visitors.

The role requires a 4-year degree, 3+ years in related and 3+ years of management experience, with a 100% FTE and 40-hour workweek.

Qualifications

• Minimum 3 years related experience in a supervisory role.
• Minimum 3 years management experience.

Responsibilities

• Manage daily operations of the gift shop.
• Support staff and volunteer engagement across programs.

Skills

Volunteer supervision

Staff training

Operations planning

Budget oversight

Education

Bachelor's degree in related field

Job description

Job Summary:

This position is accountable for managing the operations of the gift shop and for the overall management, planning and coordination of the Hospital's volunteer program. This includes maintaining an atmosphere that supports and is aligned with the mission, vision and strategies of the Hospital. This position is responsible for supervising and training volunteers and staff, liaising between Volunteer Services and departments to deploy volunteers, managing the annual operating budget, buying merchandise for resale at a profit, and overseeing other gift shop events. Serves on Hospital committees to represent the Volunteer Services department and volunteers.

Additional Job Details

The manager of Volunteer Services and Gift Shop provides leadership and oversight for two distinct programs that contribute to the Valley Children’s experience through service, engagement and operational excellence. The position oversees volunteer services and gift shop operations, ensuring both programs effectively serve patients, families, employees, volunteers and visitors while supporting Valley Children’s mission, vision and organizational priorities.

Responsibilities include managing daily operations, supporting staff and volunteer engagement, strengthening internal and external partnerships, and identifying opportunities for program development, service improvement, and operational effectiveness. The Manager ensures both programs maintain high standards of service while advancing their individual goals and contributing to the overall success of Valley Children’s.

Education

• College Degree - 4 year Related field (required)

Work Experience

• Minimum three (3) years Related experience (required) And
• Minimum three (3) years Management experience (required)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range:

$41.93 - $60.90

Workshift:

Day (United States of America)

Position Exempt:

Yes

FTE %:

100

Scheduled Weekly Hours:

40

Daily Hours:

8