Gift Shop Lead - Dolly Parton's Stampede

Dolly Parton’s Stampede; Pigeon Forge (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Dolly Parton’s Stampede in Pigeon Forge seeks a Gift Shop Lead to coordinate activities in the gift shop and carriage room. Responsibilities include greeting guests, handling POS transactions, stocking merchandise, and assisting with inventory and training.

Cross-training for face painting and carriage room duties may occur. The role requires strong customer service, leadership, and the ability to work in a fast-paced, entertainment environment with a focus on safety and positive guest

Qualifications

• Minimum 18 years old.
• Valid ABC permit required.
• Ability to read, analyze and interpret documents.
• Ability to respond to sensitive inquiries or complaints.

Responsibilities

• Greet guests and inform them about products in the gift shop.
• Operate a POS system and handle transactions.
• Tag, stock and organize merchandise.
• Assist with questions related to the performance.
• Help with cleaning duties in the gift shop and Saloon area.
• Cross-training for greeting, face painting, and carriage room duties may occur.
• Assist Merchandise Manager with inventory counts, receiving POs.
• Train employees and manage tasks and conflicts.
• Follow safety and compliance policies; support other areas as needed.
• Maintain professional relationships with guests and staff; ensure reliable attendance.

Skills

Customer service

Leadership

Communication

Job description

Let the competitions begin at Dolly Parton's Stampede Dinner and Show! We're seeking friendly, fun, and high-energy individuals to work in the gift shop as gift shop Lead. To help coordinate activities of gift shop and carriage room.

Essential duties and responsibilities:

• Greet guests as they enter the gift shop, inform them of the product.
• Operate a POS system to complete accurate transactions, including the collection of payment.
• Tag, stock, and organize merchandise in gift shop accordingly.
• Be prepared to answer questions related to the performance.
• Assist with cleaning duties as needed in the gift shop and the Saloon area.
• The gift shop position may require cross-training for greeting, face painting, and carriage room duties.
• Will assist the Merchandise Manager with inventory counts and receiving
• Will assist the Merchandise Manager with receiving POs
• Responsibilities include training employees; planning, assigning, and directing work; rewarding employees; addressing complaints and resolving problems and conflicts.
• Follow all safety and compliance policies and ensure compliance of all employees.
• Must help in other areas/departments are requested by management.
• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
• Must maintain a regular and reliable level of attendance at the job.

Qualification Requirements:

• At least 18 years of age.
• Have a valid ABC permit
• Language Skills to include the ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
• Reasoning Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

• Continuous standing and walking on level ground as well as up and down steps.
• Continuous hearing at a conversational level and at a high acuity level.
• Occasional exposure to changes in temperature and humidity.
• Continuous oral communication.
• Continuous near vision, far vision, color vision, and depth perception.
• Making judgments in emergencies.
• Making decisions on facts and judgments.
• Working under deadlines.