Gift Card Operations & QA Manager II

InComm; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

InComm Payments in Atlanta is seeking a Gift Card Operations Manager II to oversee testing coordination, design test cases, and validate user experiences for new features. The role emphasizes strong technical and business acumen, organizational prowess, and effective communication across teams.

The position requires a BA/BS degree and about 13 years in customer service, PM, or analytical roles, with in-depth knowledge of Microsoft Office tools.

Qualifications

• BA or BS degree preferred.
• 13 years of experience in a customer service, project management or analytical role.
• Strong technical and business acumen.
• Extremely organized with ability to balance multiple tasks.
• Excellent time management and prioritization skills.

Responsibilities

• Coordinate testing efforts with the project team to understand scope and timeline.
• Design test cases around new product features/functions.
• Purchase test cards at local partner locations and validate user experience.
• Execute test cases to ensure product functionality works as expected.
• Document testing process and related artifacts; report results to the team.

Skills

Project management

Analytical thinking

Communication skills

Time management

Education

BA/BS degree

Tools

Microsoft Office

Job description

InComm Payments in Atlanta is seeking a Gift Card Operations Manager II to oversee testing coordination, design test cases, and validate user experiences for new features. The role emphasizes strong technical and business acumen, organizational prowess, and effective communication across teams.

The position requires a BA/BS degree and about 13 years in customer service, PM, or analytical roles, with in-depth knowledge of Microsoft Office tools.