Gift Card Operations Manager II

InComm Payments; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

InComm Payments seeks a Gift Card Operations Manager II to validate end-to-end experiences for new Gift Cards, coordinating testing with cross-functional teams and reporting issues to drive quality.

You will design test cases, purchase test cards at partner locations, execute tests, and document artifacts while staying highly responsive to business needs and customer-centric in approach.

Qualifications

• BA/BS degree preferred.
• 1–3 years in customer service, project management or analytical role.
• Strong technical and business acumen.
• Extremely organized with ability to balance multiple tasks.
• Excellent time management and prioritization skills.
• Highly responsive to business needs and able to adjust plans.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office especially Outlook, Excel, and Word.

Responsibilities

• Coordinate testing efforts with the project team to define scope and timeline.
• Design test cases around new product features/functions.
• Purchase test cards at local partner locations and validate user experience.
• Execute various test cases to ensure product functionality.
• Document testing process and artifacts.
• Report results and issues to the project team and raise concerns about UX.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Analytical thinking

Multi-tasking

Education

BA or BS degree preferred

Tools

Microsoft Office

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The Gift Card Operations Manager II is responsible for testing and validating the full end to end user experience of new Financial Services Gift Cards prior to cards being made available to our end users. They will need to identify any issues with product functionality and report those issues to the project team in order to troubleshoot and resolve them. The position requires strong attention to detail, high responsiveness, and customer centric mindset.

Responsibilities

• Coordinate testing efforts with the project team in order to ensure a thorough understanding of the testing scope and timeline
• Design test cases around new product features/functions
• Purchase test cards at local partner locations and validate the user experience
• Execute various test cases to ensure all product functionality is working as expected
• Document testing process along with all associated testing artifacts
• Report results and issues to the project team and raise any concerns around ease of use, customer friendliness, or general user experience

Qualifications

• BA or BS degree preferred
• 1–3 years of experience in a customer service, project management or analytical role
• Strong technical and business acumen
• Extremely organized and able to balance multiple tasks with various inputs/outputs
• Excellent time management and prioritization skills
• Highly responsive to business needs and able to adjust plans on the fly
• Strong verbal and written communication skills
• Ability to learn, retain, and apply complex technical information core to job function
• Proficient in Microsoft Office especially Outlook, Excel, and Word
• Reliable transportation to and from testing locations

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

#LI-KH1