GI Screening Program Support Specialist

U.S. Department of Veterans Affairs; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Program Support Assistant in New Orleans to provide clerical and administrative support to the GI Screening Program within Nursing Service.

You will handle visitor and telephone screening, coordinate with interdisciplinary teams, and assist with data collection and reporting to ensure timely veteran care. This on-site role runs Monday–Friday, 7:30 a.m. to 4:00 p.m., with responsibilities including calendar management and records maintenance.

Qualifications

• Excellent customer service and professional communication with Veterans by phone and in person.
• Manages high-volume telephone calls and documents patient interactions in an electronic health record (EHR).
• Maintains spreadsheets and reports using Microsoft Excel, Word, and Outlook.
• Experience with Teams messages, faxing and filing.
• Prioritizes multiple tasks while meeting deadlines in a fast-paced clinical environment.
• Collaborates with interdisciplinary teams including providers, nurses, and Medical Support Assistants to coordinate patient care.

Responsibilities

• Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their family members and from internal/external clinical staff.
• Works closely with community resources to ensure cases are processed promptly.
• Creates and queries databases and spreadsheets to generate reports and track program data.
• Performs data collection, compilation, and tracking in support of veterans' care.
• Prepares GI non-invasive screening kits for dissemination and tracks compliance within program guidelines.
• Makes initial and follow-up contacts with veteran patients to confirm or reschedule appointments.
• Maintains the Program calendar and coordinates scheduling.

Skills

Customer service

Phone handling

Electronic Health Records

MS Office (Excel, Word, Outlook)

Team collaboration

Multitasking

Communication

Education

Four years of education beyond high school

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Electronic Health Records (EHR)

Job description

The U.S. Department of Veterans Affairs is seeking a Program Support Assistant in New Orleans to provide clerical and administrative support to the GI Screening Program within Nursing Service.

You will handle visitor and telephone screening, coordinate with interdisciplinary teams, and assist with data collection and reporting to ensure timely veteran care. This on-site role runs Monday–Friday, 7:30 a.m. to 4:00 p.m., with responsibilities including calendar management and records maintenance.