Program Support Assistant

U.S. Department of Veterans Affairs; New Orleans (LA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs is seeking a Program Support Assistant in New Orleans to provide clerical and administrative support to the GI Screening Program within Nursing Service.

You will handle visitor and telephone screening, coordinate with interdisciplinary teams, and assist with data collection and reporting to ensure timely veteran care. This on-site role runs Monday–Friday, 7:30 a.m. to 4:00 p.m., with responsibilities including calendar management and records maintenance.

Formación

• Excellent customer service and professional communication with Veterans by phone and in person.
• Manages high-volume telephone calls and documents patient interactions in an electronic health record (EHR).
• Maintains spreadsheets and reports using Microsoft Excel, Word, and Outlook.
• Experience with Teams messages, faxing and filing.
• Prioritizes multiple tasks while meeting deadlines in a fast-paced clinical environment.
• Collaborates with interdisciplinary teams including providers, nurses, and Medical Support Assistants to coordinate patient care.

Responsabilidades

• Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their family members and from internal/external clinical staff.
• Works closely with community resources to ensure cases are processed promptly.
• Creates and queries databases and spreadsheets to generate reports and track program data.
• Performs data collection, compilation, and tracking in support of veterans' care.
• Prepares GI non-invasive screening kits for dissemination and tracks compliance within program guidelines.
• Makes initial and follow-up contacts with veteran patients to confirm or reschedule appointments.
• Maintains the Program calendar and coordinates scheduling.

Conocimientos

Customer service

Phone handling

Electronic Health Records

MS Office (Excel, Word, Outlook)

Team collaboration

Multitasking

Communication

Educación

Four years of education beyond high school

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Electronic Health Records (EHR)

Descripción del empleo

Summary

Serves under the GI Screening Team Coordinator. Provides Clerical - administrative and technical support to the GI Screening Program Within the Nursing Service.

Serves under the GI Screening Team Coordinator. Provides Clerical - administrative and technical support to the GI Screening Program Within the Nursing Service.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Provides excellent customer service and communicating professionally with Veterans by telephone and in person. Manages high-volume telephone calls and documenting patient interactions in an electronic health record (CPRS/Cerner or comparable EHR). Maintaines spreadsheets - and reports using Microsoft Excel - Word - and Outlook. Experience with Teams messages - faxing and filing. Prioritizes multiple tasks while meeting deadlines in a fast-paced clinical environment. Collaborates with interdisciplinary teams - including providers - nurses - and Medical Support Assistants - to coordinate patient care. OR - Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed four (4) years of education above high school level in any field which high school graduation or the equivalent is a pre-requisite. This education must have been obtained in an accredited business or technical school - junior college - college or university. Note: Transcripts are required. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have an Equivalent combination of successfully completed post-high school education (beyond the second year of first 60 semester hours) and specialized experience which meet the total experience requirements for this grade level. Note: Transcripts are required. Physical Requirements: The work of the Selectee is primarily sedentary. There is some walking - standing - bending and carrying of items up to 25 lbs. such as equipment and supplies - files equipment provided to beneficiaries within Prosthetic & Sensory Aids. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their significant others as well as internal and external clinical staff
• Works closely with community resources to ensure that cases are processed in a timely manner
• Creates and queries databases and spreadsheets to generate reports and track program data
• Performs work involving the collection - compilation and/or tracking of data and statistical information in support of care of veterans in the community
• Prepares GI non-invasive screening kits for dissemination to clinics or directly to patients - tracking and monitoring compliance within Program guidelines
• Makes initial and follow-up contacts with veteran patients (via phone or secure messaging) to ensure that appointments are kept and/or rescheduled
• Maintains Program calendar
• Plans logistical aspects of conferences - training - awards programs and other recognition events - such as securing location and meeting facilities - compiling attendance lists - and developing support materials
• Reads incoming correspondence - publications - regulations and directives which affect the GI Screening Program to determine whether individual action can be taken or further guidance is needed
• Maintains control records on incoming correspondence and action documents and follows up to insure timely reply or action
• Prepares and reviews documents prepared for signature of - or requiring coordination by - supervisor for conformance with regulations - grammar - format and special policies of the SLVHCS
• Makes necessary travel arrangements - submits travel vouchers and reports for Program Coordinator
• Serves as the Records Manager for the GI Screening Program by maintaining a central filing system and library of correspondence - publications - policies and regulations - manuals and other resource materials
• Assists with maintenance of timekeeping data
• Work Schedule: Monday through Friday - 7:30 a.m
• to 4:00 p.m
• (subject to change based on facility needs) Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD067940 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized