DDA Program Manager

WINDSOR WOODS; Maryland; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Windsor Woods Home Care in Maryland is seeking a highly organized DDA Program Manager to oversee services for individuals with intellectual and developmental disabilities. This role ensures compliance with Maryland DDA regulations, Medicaid Waiver requirements, COMAR standards, and person-centered practices while coordinating among individuals, families, DSPs, and regulatory agencies.

You will monitor service delivery, support staff, facilitate care planning, maintain documentation for Medicaid

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or a related field.
• Minimum of three (3) years of management experience in DDA healthcare, DDA homecare, or DDA management services.
• Experience working with individuals with intellectual and developmental disabilities.
• Knowledge of Maryland DDA regulations, COMAR 10.22 requirements, Person-Centered Planning, LTSS Maryland system, Incident Management and quality assurance processes.
• Supervisory experience with staff

Responsibilities

• Oversee daily operations of residential, day, employment, and community support programs.
• Ensure services are provided according to each individual's PCP.
• Coordinate with families, guardians, nurses, behavior specialists, and CCS.
• Promote independence, self-determination, and community inclusion.
• Monitor progress toward personal goals and outcomes.
• Ensure meaningful opportunities in employment, education, recreation, and community life.
• Hire, train, and supervise Direct Support Professionals (DSPs).
• Conduct performance evaluations and provide coaching.
• Ensure completion of required DDA and agency training.
• Manage staffing schedules and coverage.
• Maryland DDA regulations
• COMAR requirements
• Medicaid Waiver standards
• CMS HCBS requirements
• Maintain readiness for DDA licensing and quality assurance reviews.
• Monitor medical, behavioral, and environmental needs.
• Ensure medications, appointments, and health supports are properly managed.
• Investigate and report incidents according to DDA policies.
• Develop corrective actions when necessary.
• Review progress notes and service documentation.
• Ensure timely completion of reports and assessments.
• Maintain records required for Medicaid billing and DDA audits.
• Monitor service quality and participant satisfaction
• Participate in PCP meetings and annual reviews.
• Communicate with CCS agencies, families, guardians, healthcare professionals, and state agencies.
• Assist with admissions, transitions, and discharge planning.
• Manage program expenses and staffing resources.
• Ensure services are authorized and provided within approved funding limits.
• Assist with utilization and productivity monitoring.

Skills

Management experience

ID/DD knowledge

Regulatory knowledge

Education

Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or related field

Job description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

This is an office-based position and requires daily in-office attendance. Professionalism is mandatory.

Job Summary

Windsor Woods Home Care is seeking a highly organized, dependable, and detail-oriented DDA Program Manager to oversee services for individuals with intellectual and developmental disabilities. This position ensures compliance with Maryland Developmental Disabilities Administration (DDA) regulations, Medicaid Waiver requirements, COMAR standards, and person-centered practices. Responsibilities include coordinating communication among individuals receiving services, families, direct support professionals, and regulatory agencies to ensure safe, high-quality, individualized supports. The Program Manager monitors service delivery, maintains compliance, facilitates care planning, reviews documentation, supports staff in meeting program goals, and promotes each individual's independence and quality of life. The position also develops and implements policies and procedures to ensure operational excellence and compliance with state and federal requirements.

Primary Roles and Responsibilities

1. Program Oversight and Service Coordination

Oversee daily operations of residential, day, employment, and community support programs.

• Ensure services are provided according to each individual's Person-Centered Plan (PCP).
• Coordinate with families, guardians, nurses, behavior specialists, and Coordinators of Community Services (CCS).

2. Person-Centered Support

• Promote independence, self-determination, and community inclusion.
• Monitor progress toward personal goals and outcomes.
• Ensure meaningful opportunities in employment, education, recreation, and community life.

3. Staff Supervision and Development

• Hire, train, and supervise Direct Support Professionals (DSPs).
• Conduct performance evaluations and provide coaching.
• Ensure completion of required DDA and agency training.
• Manage staffing schedules and coverage.

4. Regulatory Compliance

• Maryland DDA regulations
• COMAR requirements
• Medicaid Waiver standards
• CMS Home and Community-Based Services (HCBS) requirements

Maintain readiness for DDA licensing and quality assurance reviews.

5. Health, Safety, and Risk Management

• Monitor medical, behavioral, and environmental needs.
• Ensure medications, appointments, and health supports are properly managed.
• Investigate and report incidents according to DDA policies.
• Develop corrective actions when necessary.

6. Documentation and Quality Assurance

• Review progress notes and service documentation.
• Ensure timely completion of reports and assessments.
• Maintain records required for Medicaid billing and DDA audits.
• Monitor service quality and participant satisfaction

7. Team Collaboration

• Participate in PCP meetings and annual reviews.
• Communicate with CCS agencies, families, guardians, healthcare professionals, and state agencies.
• Assist with admissions, transitions, and discharge planning.

8. Budget and Administrative Management

• Manage program expenses and staffing resources.
• Ensure services are authorized and provided within approved funding limits.
• Assist with utilization and productivity monitoring.

Qualifications

• Bachelor's degree in Human Services, Psychology, Social Work, Nursing, Rehabilitation, or a related field.
• Minimum of three (3) years of management experience in DDA healthcare, DDA homecare, or DDA management services.
• Experience working with individuals with intellectual and developmental disabilities.
• Knowledge of:
  • Maryland DDA regulations
  • COMAR 10.22 requirements
  • Person-Centered Planning
  • LTSS Maryland system
  • Incident Management and quality assurance processes
• Supervisory experience with stro